March 13th – Voicemail & Voicemail Summary service unavailable

6:30 PM UTC. Due to a technical issue, the Voicemail summary service is currently not working.

March 22nd 11:53 PM UTC. Due to some technical issue, the Voicemail delivery service is currently not working. Both these issues are being investigated with high priority. Thank you for your patience, and we apologize for any inconvenience caused.

March 27th 1:40 PM UTC. Voicemail with summaries is now being delivered successfully. However, some of our customers are receiving several duplicate emails for a voicemail left on their Sonetel number.

March 27th 8:44 PM UTC. All our services are now back online.

It was identified that a recent upgrade we released for these services caused this issue. Our team is actively investigating the root cause to prevent recurrence.

We sincerely apologize for any inconvenience this may have caused.