July 21st – Problems with API and website

12:22 PM UTC. We’re currently experiencing issues with our phone number API.

The impact is limited to the display of phone numbers & price lists on our website as well as the purchase of new phone numbers from app.sonetel.com. You may also not be able to see the phone numbers you have purchased. However, they are available in your account and should work without any issues. This issue does not impact phone calls.

We apologize for the inconvenience. The issue is being investigated by the engineering team.

12:40 PM UTC. The issue has been resolved. Although we have multiple servers that handle API requests, all the instances became unresponsive during this outage. We are investigating the root cause of the issue.