September 2nd – Problem with delivering website chat transcript via emails

12:44 PM UTCOur engineering team is currently investigating an issue causing failure in delivery of website chat transcripts via email.

September 3rd 3:55 PM UTC. The issue has now been resolved. We sincerely apologize for the inconvenience this may have caused.


August 19th – Issue with conference service

6:30 AM UTC. We are investigating an issue with our conference service due to which customers may face problems while joining conference calls.

This is being investigated at high priority by our engineering team.

We sincerely apologize for the inconvenience.

12:40 PM UTC. The engineering team has applied a temporary fix to ensure conference calls work without any issues. We are working on identifying the root cause of the issue and applying a permanent fix.


July 9th – Minor service disruption

9:03 AM – 9:30 AM UTC. Due to an issue with one of our core services, signing-up for new accounts and signing in to existing accounts would not have been possible for a few minutes.

The issue has been resolved by the engineering team. We apologize for the inconvenience.


June 20th – Service disruption

3:45 PM UTC. Due to an unforeseen issue, our API will be unavailable for some time while we investigate it. The engineering team is investigating the issue with high priority.

This will cause our Free Website Chat service as well as Web app & mobile apps to be unavailable. Signing in to your existing account or signing up for a new account will also not be possible.

4:30 PM UTC. The engineering team is still working on resolving the issue. All hands are on deck – the senior engineering team members are investigating this issue.

4:44 PM UTC. All our services are back online. We will share further details as soon as the root cause of the issue has been identified.

We sincerely apologize for the inconvenience.


April 30th – Problem with website

8:53 AM – 10:33 AM UTC. An issue with our public website caused it to become unresponsive intermittently. The issue has now been fixed and the site is back online.

We sincerely apologize for the inconvenience.

Please note that this did not affect any of our core services such as phone numbers and chat as they are hosted on a different platform.


March 26th – Change in toll-free prefix for Mexico

9:00 AM – 11:30 AM UTC. Mexico’s toll-free number prefix is changing from ’1800’ to ’800’. Mexican toll-free numbers purchased prior to 18th December 2018 from us will be updated to use the new prefix.

The change will take place between 09:00 and 11:30 AM UTC. During this time there may be some disruption to your calls while the toll-free prefix is being changed across our systems as well as our local carrier’s systems.

We sincerely apologize for the inconvenience this may cause.

That this does not impact Mexican toll-free numbers purchased after 18th December 2018.


March 16th – Problem with Referral links

8:57 AM UTC. We are investigating an issue with the short referral links due to which they are not correctly redirecting to our website. The engineering team is looking into this with high priority.

We sincerely apologize for the inconvenience.

March 18th 5:13 AM UTC. – The root cause of the issue has been found and it is resolved now.


March 12th – Issue with free calls on some accounts

7:07 AM UTC. – 06:15 PM UTCDue to an unexpected issue with the new billing module on one of our servers, some customer accounts were incorrectly charged for calls that are included for free with the Premium plan and business package. The root cause of the issue has been identified and it is resolved. We are working on refunding the incorrect charges back to customer accounts.

We sincerely apologize for the inconvenience. If you have any questions, please feel free to get in touch with us.


March 12th – Increased response times

We are currently experiencing a delay in response times due to a sudden influx of cases from our customers. All hands are on desk and we are trying our best to get back to all our customers as quickly as we can.

We apologize for the inconvenience. If you have an urgent request, please call us.


March 12th – Scheduled maintenance

We have a major upgrade of our systems scheduled today. During the upgrade, for a few minutes, there may be intermittent issues accessing our service while we update our core systems.

We will provide further updates here as the upgrade progresses.

6:45 AM UTC. We have started the upgrade.

7:05 AM UTC. The upgrade is progressing as expected – no major issues expected at the moment.

7:25 AM UTC. We are currently upgrading the core components of our service – there may be some intermittent connectivity issues.