Is it legal to record calls?

Is it legal to record calls in France?

In France, the legality of recording telephone calls is subject to specific regulations and conditions, particularly regarding the protection of personal data and privacy rights. Here’s an overview of the legal framework:

  1. General Rule and Consent:
    Individuals or businesses must inform all parties involved in a call about the recording and its purpose. Consent from all parties is generally required for the recording to be lawful. This is in line with the General Data Protection Regulation (GDPR) principles.
  2. Workplace Recordings:
    Employers can record calls at the workplace under certain conditions. The recording should be non-systematic and limited to specific purposes like employee training or service quality improvement. Employers must inform employees about the recording, its purpose, and other relevant details. Additionally, recordings should not be permanent and must be deleted after a certain period, typically six months.
  3. Sector-Specific Laws:
    There are specific laws for certain sectors, such as financial services and insurance, where recording calls may be mandatory for regulatory compliance. For example, investment service providers are required to record transactions to enable checks by the Autorité des Marchés Financiers (AMF), and insurance distributors must record calls for transparency and traceability purposes.
  4. Privacy and Data Protection:
    The rights of individuals in terms of privacy and data protection must be respected. This includes the right to access and rectify data, and the right to oppose the recording under certain conditions.
  5. Judicial and Administrative Interceptions:
    Specific rules apply for judicial and administrative interceptions of telephone communications, mainly related to national security, crime prevention, and other serious matters. These interceptions are authorized under strict conditions and oversight.
  6. CNIL Guidelines:
    The Commission Nationale de l’Informatique et des Libertés (CNIL), France’s data protection authority, provides guidelines and recommendations on how to comply with the legal framework for call recording.

For detailed information and specific legal texts, you may refer to the CNIL website (CNIL) and other legal resources available online. It’s always advisable to consult legal experts for tailored advice, especially for complex situations or compliance with sector-specific regulations.


Call recording is included for free with Sonetel’s Premium and Business plans.
Please note that this information is gathered from public sources that may be incorrect or out of date. We cannot guarantee that this information is correct. To get a full picture of the legalities related to call recording we suggest that you get legal advice.