Get started help with SIP phones
Sonetel’s support does not include help with issues related to the use of 3rd party SIP phones. We are however happy to help you for a small fee.
Our “Get-started-with-your-SIP-phone” service costs $19 and includes up to one hour of work on our side to help you overcome issues with your SIP-phone. Contact us if you want this help.
Things we can help out with;
- Configure your SIP-device
We can either give you instructions for what to try or get on a joint session with you to get things working.
If audio is missing in one or both directions, or calls disconnect after a while, or do not connect – this is often caused by your local Firewall, NAT or Router. We will do our best to solve the problems.
We will need to see sufficient funds for paying for the max hours in your prepaid balance before we can commence the work, but will only charge your account for hours actually spent. The remainder can be used for our services or be refunded – dependent on your preferences.