Receive calls

You can receive calls from other team members and Sonetel users. You can also receive regular phone calls by having a local phone number anywhere in the world.

Calls to your Sonetel number ring in the Sonetel apps — on your phone and in the web app. Answering there avoids the call-forwarding cost, on every plan. If you do not answer in an app, the call is forwarded onward to your mobile number at the cost of a local call.

If you do not answer the call there, it will end up in your Sonetel voicemail. You can configure your preferences for incoming calls in your call settings.

Sonetel phone numbers can be configured to send calls to team members, voice menus, announcements, voicemail boxes, phone numbers and other destinations.

If you have incoming calls to your Sonetel phone numbers forwarded to your mobile it is also possible to decide what number you want to see when receiving a call. The number of the caller or the number of the local number they called?

Keep the Sonetel app up to date — calls do not ring in the oldest versions. A few numbers — toll free numbers and a few others such as numbers in China, Alaska and Hawaii — carry a per minute fee for incoming calls wherever you answer them.