August 24th – Sonetel Apps unavailable

4:30 PM UTC. Due to an issue with one of our internal systems, it is currently not possible to sign in to existing accounts and we are also observing issues with sign up for new accounts using our apps.

However, this does not affect our telephony services – incoming and outgoing calls should continue to work as expected.

The issue is being investigated with high priority. We sincerely apologize for the inconvenience.

5:33 PM UTC.  All our services are now back online.

It was identified that there was an unexpected issue with resources on our servers that caused this issue. Our team is working on finding a permanent solution to avoid any future instances.

We sincerely apologize for any inconvenience this may have caused.