August 31st – Outage of chat services

1:00 PM UTC. We are experiencing an outage on our chat services.

The problem has been identified due to a failure of one of our components used for archiving chat messages

The engineering team is working on addressing this.

We apologize for the inconvenience. We will post an update as soon as this issue is resolved.

6:30 PM UTC. All services are back up now

One of the components that is used in chat archival failed. Although this component has automatic fail-over and high availability built-in, the fail-over did not work reliably in this instance for the chat service.

The engineering team will be investigate this further to identify and address the root cause.

We apologize for the inconvenience.