System status & updates

2:30 PM UTC. We are currently experiencing an outage impacting access to our Web and Mobile app. This is following a scheduled security upgrade to one of our database clusters.
Core services such as calls and SMS are functioning normally. Our engineering team is actively working to restore full access to web and mobile apps as quickly as possible. We apologize for any inconvenience this may cause.

May 9th 8:00 AM UTC. Our team continues to work on restoring full access to our web and mobile applications. We are beginning to see services come back online incrementally. We anticipate full restoration of all affected services within the next 1-2 hours.

We appreciate your ongoing patience and apologize for the disruption.

4:50 PM UTC. We are currently investigating reports of intermittent slowness affecting the loading of certain pages within the application. Users may observe delays, specifically when accessing the Phone Numbers page and the Call Settings page. Our engineering team is actively investigating the root cause and working to restore normal performance as quickly as possible. We apologize for any inconvenience this may cause.

May 2nd 6:30 AM UTC. Our team continues to investigate the intermittent slowness reported yesterday affecting a few pages. We have observed high CPU usage on underlying systems, which we believe is contributing to these loading delays. We are actively working on optimizing performance to address the high CPU utilization and restore normal service speed. We apologize for the ongoing disruption and appreciate your patience.

9:00 AM UTC. We are now observing stability in system performance. Our engineering team is currently monitoring the system closely to ensure performance remains stable. We apologize for the disruption this issue caused and appreciate your continued patience.

4:58 PM UTC. We are currently experiencing intermittent issues with incoming calls. Some calls may be affected, while others are connecting normally. Our engineering team is actively investigating the root cause and working on a resolution. We apologize for any inconvenience this may cause.

March 21st 11:00 AM UTC. The issue with intermittent incoming calls has been resolved. We apologize for any disruption this may have caused.

6:00 PM UTC. We are currently experiencing issues with new account signups. Our team is investigating and working to resolve this. We apologize for any inconvenience.

March 8th 7:00 AM UTC. The issue with new account signups has been resolved. We apologize for any disruption this may have caused.

11:00 AM UTC. We are currently experiencing issues with our Blog Generation – AI service. Our engineering team is investigating reports of errors. We are working to restore service as quickly as possible. We apologize for any inconvenience this may cause.

4:20 AM UTC. We are experiencing issues with SMS to email delivery. Some customers may not be receiving their SMS messages via email. Our engineering team is actively investigating the cause and working on a resolution. We apologize for any inconvenience this may cause.

2:02 PM UTC. The issue with SMS to email delivery has been resolved. We apologize for any disruption this may have caused.

6:40 PM UTC. We are currently experiencing an issue with the Text-to-Speech (TTS) feature on VoiceApp. Users will be unable to use the TTS functionality within the application. We are actively investigating the root cause and working to restore service as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.

March 5th 4:30 AM UTC. A fix has been implemented for the Text-to-Speech (TTS) issue on VoiceApp. TTS functionality is now restored. We apologize for any inconvenience this may have caused and appreciate your patience.

10:00 AM UTC. We are currently experiencing intermittent delays in the delivery of SMS to email. Some customers may experience extended wait times for their SMS notifications to arrive via email. Our engineering team is actively investigating the root cause and working on a resolution. We apologize for any inconvenience this may cause and appreciate your patience.

February 14th 2025, 2:00 PM UTC. This issue continues to affect some customers intermittently. Our engineering team has identified several contributing factors and is implementing progressive improvements. While we work on a complete resolution, customers may still experience occasional delays in SMS to email delivery. We apologize for the extended disruption and appreciate your continued patience.

February 18th 2025, 3:00 PM UTC. A fix has been applied to address the SMS to email delays. We are monitoring the system to ensure the stability of the solution. We sincerely apologize for any inconvenience caused by this issue.

12:30 AM UTC. We are currently experiencing a system-wide service disruption affecting all core communication and account management systems, including Telephony, SMS, Fax, Voicemail, and user signup/sign-in functionality. Our team is actively investigating the cause and working to resolve the issue as quickly as possible. We apologize for any inconvenience this may be causing and appreciate your patience.

4:30 AM UTC. All services have been restored to full functionality. We are conducting a thorough investigation into the root cause of this incident and will implement safeguards to prevent recurrence. Our systems are now operating normally, and we will continue to closely monitor performance to ensure stability. We sincerely apologize for the disruption this may have caused and thank you for your patience and understanding during this time.

February 4th 10:00 AM UTC. Following yesterday’s restoration, we are observing intermittent stability issues across some core systems. Users may also notice that recent usage logs are not currently displaying on the usage page. Our engineering team is actively investigating these irregularities and implementing corrective measures to ensure consistent performance. We sincerely apologize for the continued inconvenience and will provide updates as new information becomes available. Thank you for your patience.

February 5th 10:05 AM UTC. As part of our ongoing efforts to improve system stability, we have temporarily disabled access to Call Settings functionality. During this period, users will be unable to modify features such as call forwarding. This precautionary measure is critical to maintaining system reliability while we address underlying irregularities. Our engineering team is actively monitoring performance and working to reinstate full functionality as soon as possible.

We sincerely apologize for the inconvenience this temporary restriction may cause and will share additional updates as progress is made. Thank you for your continued patience and understanding.

February 7th 11:15 AM UTC. Call Settings are now enabled on the web app. Users can again modify their call settings (like call forwarding) when using the web app. However, Mobile app call settings option remain temporarily disabled. We are working to restore mobile call settings as quickly as possible and will share updates when they are available. Thank you for your patience.

February 10th 11:00 AM UTC. We have released a new version of the mobile app for both Android and iOS. This update addresses the issue with Call Settings in the mobile app. Users can now modify their call settings (like call forwarding) on both the web and mobile apps.

9:00 AM UTC. We are currently experiencing an intermittent issue where call logs are delayed in being updated in accounts with call recording enabled. We are investigating the cause and working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.

January 29th 2:00 PM UTC. A fix has been released for this issue. Call logs for accounts with call recording enabled should now be updating normally. We apologize for any inconvenience this may have caused and appreciate your patience.