January 31st – Issues with app.sonetel.com

8.00 AM UTC. We have identified an issue while upgrading our web app at app.sonetel.com. Due to this some users may not be able to login and others who are already logged in may face intermittent issues – such as missing chat conversations or phone numbers.

The issue is only with display of the account data in the app. The root cause of the issue has been identified and is being resolved.

11:18 AM UTC. The issue has now been resolved.