June 6th – Unavailability of voice support

3:00 AM UTC. Our voice support is currently unavailable due to a problem with our ISP. Although we have a backup internet provider, in this rare situation both the ISPs seem to be experiencing issues with their network.

We’re working on getting the support back online as soon as possible.

7:00 AM UTC. We are in touch with our ISP’s support teams. There has been some damage done to their underground cables as a result of some construction activity by a 3rd party. They’re working on restoring the connectivity as soon as possible.

If you need any help, please send an email to support@sonetel.com and we will get back to you as soon as possible.

7:45 AM UTC. Our ISP has confirmed that the connectivity have been resolved. We are testing the connectivity and will soon be available on calls.