March 29th – Strange emails and Duplicate Voicemails
11:30 PM UTC. Due to a technical issue, some of our customers may have received emails with some strange text. The issue is being investigated with high priority. Thank you for your patience, and we apologize for any inconvenience caused.
March 30th 9:30 AM UTC. We have now resolved this issue and stopped the emails with strange text.
March 31st 10:30 AM UTC. Some of our customers are receiving several duplicate emails for a voicemail left on their Sonetel number. Our team has temporarily paused all notifications and actively are working on fixing the issue at the earliest. We appreciate your patience.
April 1st 3:13 PM UTC. We have now enabled all notifications. The duplicate voicemails were triggered due to a load on our notification engine. You may experience a slight delay in receiving some notifications as the system returns to normal operation. Thank you for your patience.