November 9th – Delay in activation of services

4:30 AM UTC. One of our servers, that is responsible for activation of services in customer accounts, experienced a problem some time back. Although the issue has been resolved, this has had a cascading effect.

There is currently a delay in the activation of services after you sign up for a new account or make a payment when your prepaid balance becomes negative. This means your phone calls, SMS, FAX and other such services will not work immediately.

Additionally, if you’ve just signed up and sign out of your Sonetel account after some time, you might get the error message “Your account has not been activated.” when trying to sign in again.

We sincerely apologize for any inconvenience this issue is likely to have caused.

We’re working on resolving this as quickly as possible.