October 27th – Intermittent issue with sign up and phone number purchase

8:00 AM UTC. We’re aware of a signup issue currently affecting new user registrations. This problem has been intermittent. Our development team is actively investigating the root cause and working on a solution as a top priority.

1:00 PM UTC. We have also identified an issue with purchasing phone numbers, both for existing and new accounts. The problem has been intermittent. Our development team is working diligently to pinpoint the cause and resolve it promptly.

We appreciate your patience and understanding as we work to fix these issues.

October 28 4:47 AM UTC. Both the issues have now been resolved. New user registration and phone number purchase should work without any issue. The root cause was found to be an issue with the Oracle database used.

We apologize for any inconvenience this disruption may have caused.