October 28th – Problem with address and ID system

October 26th  21:07 PM – October 28th 06:43 AM UTC.We had an issue with our address and ID management system over the weekend due to which it was not possible to provide your address or identity information from our new web app.

The issue has now been resolved. We apologize for the inconvenience.

Although, we have all critical systems running on multiple servers, in this case only one of them was functioning as the other one server was offline for maintenance. The other server is being made live as well so that we have a backup in case there is a problem with one of the servers.