September 6th – Outage of chat services

4:50 PM UTC. We are experiencing an outage on our chat services.

The problem has been identified due to a failure of one of our components used for archiving chat messages

The engineering team is working on addressing this.

We apologize for the inconvenience. We will post an update as soon as this issue is resolved.

5:40 PM UTC. Chat service is back up.

The problem occurred during a backup of a chat component done by the operations team to improve recovery options in case of any failures in the future. The procedure followed for the backup was not optimal and caused the component to go offline.

We have taken actions to change the backup procedure to prevent this from happening again.

We apologize for the inconvenience.