Are there limitations?

There are various limitations that apply to phone numbers. Some are general, others are country specific.

  • Max 60 simultaneous calls per number.
    Each phone number can handle 60 simultaneous incoming calls. For security reasons there is however a limitation in new accounts of max 5 simultaneous outbound calls to regular phone numbers. This limitation includes both calls that are forwarded and calls you make. If your company needs to handle more simultaneous calls, please contact customer service.
  • Daily spending limit on calls.
    There is a spending limit in new accounts of $10 per day for calls per account. This can also be increased if so required by contacting support.
  • Address requirements.
    Some phone numbers in some countries (see below) are only available to people that live or work in that country. In some cases you only need to provide an address. In other cases you also need to provide proof of address (copy of utility bill or similar). In some cases you need to provide an address – but it can be anywhere in the world. There is almost always some number type in every country that anyone can buy. In the ordering process you can find information about this.
  • Inbound calls answered by Voice apps or VoIP devices.
    Phone numbers that do not have a per-minute-fee for incoming calls and that end up in a Voice app or are answered with some VoIP device are subject to a fair usage restriction. Regular accounts have 1,000 free minutes per phone number and month. Premium accounts have 2,500 free minutes per phone number and month. Over-usage is charged at $0.01 per minute.
  • Voice apps.
    Regular accounts can have 1,000 free usages of Voice apps per month. Premium accounts have 10,000 free usages. Over usage is charged with $0.01 per usage.
  • Inbound SMS.
    Regular accounts can receive 1,000 free SMS-messages per phone number and month. Premium accounts can receive 2,500 free SMS-messages per phone number and month. Over usage is charged with $0.01 per SMS.
  • Inbound fax.
    Regular accounts can receive 100 free Fax-to-email-messages per phone number and month. Premium accounts can receive 1000 free fax-to-email-messages per phone number and month. Over usage is charged with $0.01 per fax.
  • Number portability.
    In some countries it is possible to “port numbers” between phone companies. In countries where number portability is supported we will always allow you to bring your number with you to another phone company – as long as you do not have any outstanding debt.
  • No emergency service.
    Sonetel does not provide access to emergency (E911) services. The customer is required to inform the end users of such restriction.
  • No callback services or collect calls.
    As a general rule, the Sonetel service and numbers cannot be used to trigger callback services and collect calls.
  • Country specific limitations.
    There are also some country specific limitations that can be found below.
  • Call Length.
    The maximum call length is 3 hours.

Countries with address requirements

Additional information is required at the time of order when purchasing phone numbers from Sonetel in these countries.

  • Croatia.
    If you want to buy a phone number in Croatia, you must provide us with a valid address in the region of the phone number when you order the phone number.
  • China
    If you want to buy a phone number in China, you must provide us with your address proof (anywhere in the world), a copy of your personal photo ID (driving license or passport) as well as your contact number. If the number is meant for business use then a copy of the business registration and photo ID of the company’s representative are needed along with the phone number of the point of contact.
  • Denmark.
    If you want to purchase a local phone number in Denmark, you must provide us with your address (anywhere in the world). Upon request you must be able to provide a proof of address within 24 hours, otherwise the number may be disconnected.
  • France.
    If you want to buy a geographical phone number (with an area code for a specific region in France), you must provide us with a valid address in that same region.
    For mobile numbers the name, surname, address and copy of ID/Passport are needed. If the mobile number is used for a business then the company’s information (name, address, registration number) and a copy of the ID/Passport of an authorized representative are required.
    If you do not have an address in France, you can instead order a national phone number that starts with +33 9 or a toll-free number. There are no special requirements when using such a phone number.
  • Germany.
    If you want to buy a phone number in Germany, you must provide a valid address in the region of the phone number when ordering the phone number. You must also provide proof that you reside on that address.
    If you do not have an address in Germany you can instead order a German toll-free number and provide an address anywhere in the world along with the proof.
  • Hungary.
    If you want to buy a phone number in Hungary, you must have a valid address in the region of the phone number. You enter the address when you order the number.
    If you do not have an address in Hungary you can instead order a Hungarian toll free number. There are no address requirements for Toll free numbers.
  • Hong Kong.
    If you want to buy a phone number in Hong Kong you have to provide your name and address, passport number or business registration number. You must also provide an address proof.
  • Ireland.
    If you want to buy a local phone number in Ireland, you must provide us with a valid address in the region of the phone number when you order the phone number. For national numbers an address anywhere in Ireland can be provided.
    If you do not have an address in Ireland, you can instead buy a toll-free number. There are no address requirements for such numbers.
  • Italy.
    If you want to purchase a city number from Italy you need to provide a valid address in Italy, place & date of birth, Codice Fiscale and a copy of a valid photo ID.
    If you do not have an address in Italy you can purchase a toll-free number instead. To activate toll-free numbers the information required is the same as for city numbers, except that the address can be anywhere in the world.
  • Netherlands.
    If you want to buy a geographical phone number (with an area code for a specific region in the Netherlands), you must provide us with a valid address in the same region.If you do not have an address in the Netherlands, you can instead order a national phone number that starts with +31 85 or a toll-free numbere. There are no special requirements when using such a phone numbers.
  • Norway.
    If you want to buy a local phone number in Norway, you must provide us with a valid address in the region of the phone number when you order the phone number.For national numbers the address of the end user (place of residence/business) in Norway is required. The customer will submit to Sonetel the required address before activating the number and keep the information updated during use.
  • Singapore.
    If you want to buy a phone number in Singapore, you must identify yourself with a copy of an ID card or a copy of a company business license (scan and send to support@sonetel.com).
    You must also provide your address (anywhere in the world) and provide proof that you reside on that address.
  • South Korea.
    If you want to buy a local phone number in South Korea, you must provide us with a valid address in the region of the phone number when you order the number. You must also provide proof that you reside at that address.
    If you do not have an address in South Korea you can order a toll free number instead . There are no address requirements for toll free numbers.
  • Spain.
    An address and ID number needs to be provided while ordering mobile numbers from Spain. An address in Spain and an ID card or passport number needs to be provided for individuals. A fiscal identification number (CIF) can be provided for corporations.
  • Georgia.
    If you want to buy a phone number in Georgia, you must provide us with a valid address in the region of the phone number when you order the phone number. You must also provide proof that you reside at that address.
    If you do not have an address in Georgia you can instead order a national number. There are no address requirements for national numbers.
  • Turkey.
    If you want to buy a local phone number, a local address is required in the city corresponding to the geographical zone of requested number. In addition, a proof of identification needs to be sent to us (a copy of the ID card or passport for residential users; a copy of the ID or passport of its legal representative for business customers).

How to provide address proof

In case proof of address is required. follow these steps:

  1. Enter the address when ordering the phone number (there is a form to be filled in).
  2. Send either of the following scanned documents to support@sonetel.com. The document should be dated, show your address and should not be older than 6 months.
    1. Utility bill
    2. Credit card bill
    3. Bank statement
  3. Once we receive the documents we will send them onwards for approval. As soon as the approval is given, your phone number will be activated.
  4. Please note that post box addresses are not accepted. You must provide a street address.

Other restrictions

This page only applies when purchasing phone numbers from Sonetel.
It provides for some guidance on potential legal and service restrictions for each country in respect of which Sonetel is providing services. It also contains the coordinates of the National Regulatory Authority (NRA) in each of the countries operated.

The Sonetel service and numbers cannot be used to trigger callback services and collect calls.
The Sonetel service and numbers do not provide access to emergency (E911) services. The customer is required to inform the end users of such restriction.

Warning: Sonetel does not provide access to emergency (E911) services. The customer is required to inform the end users of such restriction.

As a general rule, the Sonetel service and numbers cannot be used to trigger callback services and collect calls.
Disclaimer: Sonetel does not guarantee that the information contained in this page is complete, accurate and up to date.

The information below may be adjusted from time to time, so it is highly recommended to consult this page on a regular basis.
The information is only intended to give customers some guidance with regard to the applicable regulatory framework.
The information has no legal standing and is not intended as a substitute for legal or regulatory advice.
Any customer is solely responsible for the operation of its own business, for complying with any applicable legal and regulatory provisions and for applying and obtaining the required license(s).
Sonetel recommends its customers to seek advice on any legal and regulatory obligations and restrictions before using the service and the numbers.

ARGENTINA

Legal Restriction(s):

  • Phone numbers from Argentina can not be assigned to companies based in Argentina.
  • Only 822 number can be used with calling cards applications. Local numbers and toll-free numbers cannot be used for calling card applications.

Service Restriction(s):

  • Toll-free numbers are not reachable from other countries than Argentina.
  • International reachability issues have been reported for calls to phone numbers from Buenos Aires.
  • T.38 is not supported.
  • SMS-to-email is not supported.
  • Number portability is not available.

Local NRA:

  • Comision Nacional de Comunicaciones (CNC)
    Tel: +54 11 4347 9544
    Website: http://www.cnc.gov.ar

AUSTRALIA

Legal Restriction(s):

  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone may be required. This information will be sent to Sonetel within 24 hours of receiving the request, otherwise the number may be disconnected.
  • Phone numbers cannot be used for post-paid calling card applications.
  • Customers providing ECS (Electronic communications services) must be notified operators.

Service Restriction(s):

  • Toll-free numbers are not reachable from other countries than Australia.
  • Toll-free numbers are reachable from fix, mobiles and payphones.
  • Calling a toll-free number from a mobile phone is not free of charge.
  • T38 is supported for numbers purchased after June 24, 2011. Compatibility issues have been reported for international fax transmissions.
  • SMS-to-email is not supported.
  • Toll-free numbers with area code 1300 are shared cost numbers.

Local NRA:

  • Australian Communications and Media Authority
    Telephone: +61 2 6219 5555
    Website: http://www.acma.gov.au

AUSTRIA

Legal Restriction(s):

  • No restriction reported.

Service Restriction(s):

  • Toll-free numbers are not reachable from other countries than Austria.
  • Reachability issues have been reported when dialling the 720 numbers from several carriers outside of Austria.
  • Although T.38 is supported, compatibility issues have been reported for international fax transmissions.
  • SMS-to-email is not supported.

Local NRA:

  • Austrian Regulatory Authority for Broadcasting and Telecommunications (RTR)
    Telephone: +43 1 580 58 0
    Website: http://www.rtr.at

BAHRAIN

Legal Restriction(s):

  • The customer shall submit name, address, phone number, nationality and passport number or business registration number to Sonetel. The customer must provide proof to justify the validity of the address information together with a copy of the ID or Business registration for validation before activating the number. The customer will keep the information updated during use.
  • For both National and Toll-free numbers, the address (place of residence/business) can be anywhere in the world.

Service Restriction(s):

  • Toll-free numbers are reachable from fix phones and payphones only. They are not reachable from mobile phones.
  • Toll-free numbers are not reachable from countries other than Bahrain.
  • SMS-to-email is not supported.
  • Fax-to-email is not supported.
  • Number portability is not available.

Local NRA:

  • Telecommunications Regulatory Authority (TRA)
    Telephone: +973 1752 0000
    Website: http://www.tra.org.bh/

BELGIUM

Legal Restriction(s):

  • One stage sub-allocation of numbers allowed provided customer is a licensed operator or service provider.
  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone may be required. This information will be sent to Sonetel within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s):

  • Reachability issues have been reported when dialling the 078 numbers from several carriers outside Belgium.
  • Although T.38 is supported,compatibility issues have been reported for international fax transmissions.
  • SMS-to-email only works for mobile numbers.
  • Mobile numbers cannot be used for calling card or conference applications.
  • International reachability issues exist for inbound voice and SMS on mobile numbers.

Local NRA:

  • Belgian Institute for Post and Telecommunications (BIPT)
    Telephone: +32 2 226 88 88
    Website: http://www.bipt.be

BRAZIL

Legal Restriction(s):

  • Numbers cannot be assigned to residents or companies registered in Brazil

Service Restriction(s):

  • Intermittent national and international reachability issues have been reported for geographic numbers from Porto Alegre (area code 51) and Salvador (area code 71).
  • SMS-to-email is not supported.
  • Although FAX-to-email is supported, compatibility issues have been reported for international fax transmissions.
  • Due to the regulatory framework in Brazil, we need the porting request form signed by the current owner of the number. In Brazil, the owner of the number is the operator to whom these numbers were allocated instead of the end user. In order to find the current owner of the number, you can use this link. In addition to the signed porting request, we will need the last invoice of the service provided for these numbers.
  • Toll free numbers are not reachable from other countries than Brazil.
  • In Sorocaba and Bauru, local reachability issues have been reported. These numbers are not reachable through local dialing. Dialing the full national number solves the problem but might be considered as long distance call by outbound providers.

Local NRA:

  • Agencia Nacional de Telecomunicacoes (ANATEL)
    Telephone: +55 61 312 2336
    Website: http://www.anatel.gov.br

BULGARIA

Legal Restriction(s):

  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone may be required. This info will be sent to Sonetel within 24 hours of receiving the request, otherwise the number may be disconnected.
  • Sub-allocation of numbers is allowed provided customer is a licensed operator or service provider.

Service Restriction(s):

  • T38 (fax protocol) is not supported.
  • SMS-to-email is not supported.
  • Number portability is not available.

Local NRA:

  • Communication Regulation Commission
    Website: http://www.crc.bg

CANADA

Legal Restriction(s):

  • Any provider with annual Canadian telecommunications service revenues exceeding $10 million in the previous fiscal year, as reported to the CRTC under the contribution regime, is required to be a member of the Commissioner for Complaints for Telecommunications Services (Decision CRTC 2007-130 on the establishment of an independent telecommunications consumer agency).
  • SMS-to-email is supported, however its use is restricted to person-to-person communication.

Service Restriction(s):

  • Toll-free numbers are reachable from Canada and from the US mainland (48 states) only.
  • Toll-free numbers are reachable from fix, mobile and payphones in Canada.
  • Toll-free numbers are not reachable from payphones in the US. CLI info from mobile phones can not be guaranteed.
  • Compatibility issues have been reported for international fax transmissions.
  • Fax-to-email is supported.
  • Reachability issues from Telkomsel (Indonesia) and Telcel (Mexico) have been reported for SMS-to-email.

Local NRA:

  • Canadian Radio and TV Commission (CRTC)
    Telephone: +1 819 997 0313
    Website: http://www.crtc.gc.ca

CHILE

Legal Restriction(s):

  • No restriction reported.

Service Restriction(s):

  • T38 (fax protocol) is not supported.
  • SMS-to-email is not supported.
  • Number portability is only available for geographical numbers from Santiago.
  • Reachability issues have been reported when dialing 44 national numbers from outside Chile.
  • Intermittent international reachability issues have been reported.

Local NRA:

  • Subsecretaria de Telecommunicacaiones (SUBTEL)
    Telephone: +56 2 421 30 00
    Website: http://www.subtel.cl

CHINA

Legal Restriction(s):

  • An address proof (anywhere in the world) and photo identity document (passport or driving license) need to be sent to Sonetel when purchasing the numbers. Business users need to send a copy of their business registration document along with a copy of the photo ID of the company’s representative. A phone number for the point of contact for the service is also needed. The information must be kept updated during use.
  • Numbers cannot be assigned to residents or companies registered in China.
  • Numbers cannot be used for calling card applications.

Service Restriction(s):

  • SMS-to-email is not supported.
  • T.38 is not supported.
  • FAX-to-email is not supported.
  • Number portability is not available.
  • Intermittent international reachability issues may prevail on the numbers from Beijing.
  • National numbers are only reachable from China.

Local NRA:

  • Ministry of Industry and Information Technology
    http://www.miit.gov.cn

COLOMBIA

Legal Restriction(s):

  • Numbers cannot be assigned to residents or companies registered in Colombia.
  • For toll-free numbers (prefix 800) from Colombia, a global address of the end user (place of residence/business) is required. The customer will submit to Sonetel the required address before activating the number and keep the information updated during use.

Service Restriction(s):

  • Geographic numbers are limited to 2 channels (or simultaneous calls) per number. We can increase the call capacity per number on request.
  • Intermittent international reachability & DTMF issues may prevail.
  • Calling cards services are not permitted to use geographical numbers
  • T.38 is not supported.
  • SMS-to-email is not supported.
  • Number portability is not available.
  • Toll free numbers are not reachable from other countries than Colombia.

Local NRA:

  • Comisión de Regulación de Comunicaciones (CRC)
    +5713198300
    http://www.crcom.gov.co/

CROATIA

Legal Restriction(s):

  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone may be required. The customer will submit to Sonetel the required address before activating the number and keep the information updated during use.

Service Restriction(s):

  • Toll-free numbers are not reachable from other countries than Croatia.
  • SMS-to-email is not supported.
  • Compatibility issues have been reported for international fax transmissions.

Local NRA:

  • Hrvatska agencija za telekomunikacije
    Tel: +385 1 4896 000
    Website: http://www.telekom.hr

CYPRUS

Legal Restriction(s):

  • Calling cards applications can be provided with toll-free numbers only. Company must also be registered with the Cyprus NRA (CYTA).

Service Restriction(s):

  • Toll-free numbers are not reachable from payphones.
  • Toll-free numbers are not reachable from countries other than Cyprus.
  • T38 (fax protocol) is not supported.
  • SMS-to-email is not supported.
  • Number portability is available for legal entities based in Cyprus only.

Local NRA:

  • Cyprus Telecommunications Authority (CYTA)
    Telephone: +357 22701000
    Website: http://www.cyta.com.cy/
  • Ministry of Communications and Works
    Telephone: +357 22800288
    Website: http://www.mcw.gov.cy

CZECH REPUBLIC

Legal Restriction(s):

  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone may be required. This info will be sent to Sonetel within 24 hours of receiving the request, otherwise the number may be disconnected.
  • Only 828 toll-free numbers can be used for calling card applications – other toll-free and local numbers cannot.

Service Restriction(s):

  • Toll-free numbers (range 828) are not reachable from mobiles.
  • Toll-free numbers are not reachable from countries other than Czech Republic.
  • Compatibility issues have been reported for international fax transmissions.
  • SMS-to-email is not supported.
  • Toll free and 910 numbers cannot be ported.

Local NRA:

  • Czech Telecommunication Office
    Telephone: +420 224 004 111
    Website: http://www.ctu.cz

DENMARK

Legal Restriction(s):

  • The customer shall provide their name, address and passport number or business registration number. The customer will submit to Sonetel the required information while purchasing the number and will keep the information updated during use. Upon request from Sonetel customer must be able to provide a proof of address within 24 hours, otherwise the number may be disconnected.

Service Restriction(s):

  • There is no link between geographical location and area code in Denmark. Therefore the phone numbers offered by Sonetel are classified as “geographical” in our systems, but can be used for all cities.
  • Toll-free numbers are not reachable from payphones.
  • Toll-free numbers are not reachable from countries other than Denmark.
  • SMS-to-email is not supported.
  • Compatibility issues have been reported for international fax transmissions.

Local NRA:

  • Danish Business Authority
    Telephone: +45 35 29 10 00
    Website: http://www.dba.erhvervsstyrelsen.dk/

DOMINICAN REPUBLIC

Legal Restriction(s):

  • No restriction reported.

Service Restriction(s):

  • Intermittent international reachability issues have been reported.
  • Compatibility issues have been reported for international fax transmissions.
  • SMS-to-email is not supported.

Local NRA:

  • Instituto Dominicano de las Telecomunicaciones
    http://www.idotel.gob.do/

EL SALVADOR

Legal Restriction(s):

  • Phone numbers cannot be used for calling card applications.

Service Restriction(s):

  • Geographic numbers are limited to a maximum of 5 concurrent calls. This can be increased on request.
  • Compatibility issues have been reported for international fax transmissions.
  • SMS-to-email is not supported.
  • Number portability is not available.
  • Intermittent international reachability issues have been reported.

Local NRA:

  • Superintendencia General de Electricidad y Telecommunicaciones
    Telephone: +503 257 44 38
    Website: http://www.siget.gob.sv

ESTONIA

Legal Restriction(s):

  • No restriction reported.

Service Restriction(s):

  • National numbers may not be reachable from international networks.
  • Only national numbers are portable.
  • SMS-to-email is not supported.
  • Compatibility issues have been reported for international fax transmissions.

Local NRA:

  • Estonian Technical Surveillance Authority
    Tel: +372 667 2080
    Website: http://www.tja.ee

FINLAND

Legal Restriction(s):

  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to Sonetel within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s):

  • Compatibility issues have been reported for international fax transmissions.
  • SMS-to-email is not supported.

Local NRA:

  • Finnish communication regulatory authority (FICORA)
    Tel: +358 9 6966 500
    Website: http://www.ficora.fi/
  • Ministry of transport and Communications
    Tel: +358 9 160 02
    Website: http://www.mintc.fi

FRANCE

Legal Restriction(s):

  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to Sonetel the required address before activating the number and keep the information updated during use.
  • Services including geographical numbers are not allowed to be resold by non licensed companies.
  • Customers providing ECS must be notified operators and must provide services to end users.
  • For mobile numbers the name, surname, address and copy of ID/Passport are needed. If the mobile number is used for a business then the company’s information (name, address, registration number) and a copy of the ID/Passport of an authorized representative are required.
  • Mobile numbers cannot be used for calling card or conference applications.
  • Mobile numbers cannot be ported.

Service Restriction(s):

  • Reachability issues have been reported when dialing (0)811, (0)805 (only if ported from Verizon) and (0)9 numbers from outside France.
  • Calling a toll free number from a mobile phone is not free of charge.
  • Number porting limited to certain operators, please contact support for more information.
  • SMS-to-email is not supported.
  • Compatibility issues have been reported for international fax transmissions.
  • International reachability for voice and SMS cannot be guaranteed.

Local NRA:

  • Autorite de regulation des Communications electroniques et des Postes (ARCEP)
    Tel: +33 1 40 47 70 00
    Website: http://www.arcep.fr/

GEORGIA

Legal Restriction(s):

  • For geographical numbers (Tibilisi), a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.

Service Restriction(s):

  • Reachability issues have been reported when dialing (0)706 numbers from outside of Georgia.
  • Compatibility issues have been reported for international fax transmissions.
  • Fax-to-email is not supported.
  • SMS-to-email is not supported.
  • Number portability is not available.

Local NRA:

  • Georgian National Communications Commission
    Telephone: +995 921667
    Website : http://www.gncc.ge/

GERMANY

Legal Restriction(s):

  • For geographical numbers, a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
  • For national numbers, the address of the end user (place of residence/business) in Germany is required. The customer will submit to Sonetel the required address before activating the number and keep the information updated during use.
  • For toll free numbers (prefix 800) from Germany, a global address of the end user (place of residence/business) is required. The address will be substantiated by an objective document showing a link between user and address.
  • Only one stage sub-allocation of Vox800 numbers is allowed

Service Restriction(s):

  • Compatibility issues have been reported for international fax transmissions.
  • Number porting only for numbers associated to a subscriber line.
  • Toll-free numbers are not reachable from other countries than Germany.
  • Toll-free numbers that do not receive incoming calls for a long time may be reclaimed by the German Telecom Regulator (BNetzA).
  • Sub-allocation of toll-free numbers is not allowed. Numbers may only be provided to enterprises or residential customers.
  • Fax-to-email is supported for all numbers purchased after 1 April 2011.
  • SMS-to-email is not supported.

Local NRA:

  • Federal Network for Electricity, Gas, telecommunications, Post and Railway (BNetzA)
    Telephone: +49 2 28 14 0
    Website : http://www.bundesnetzagentur.de

GREECE

Legal Restriction(s):

  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to Sonetel within 24 hours of receiving the request, otherwise the number may be disconnected.
  • Toll free numbers and geographical numbers cannot be used for calling card applications

Service Restriction(s):

  • Toll-free numbers are not reachable from other countries than Greece.
  • Toll-free numbers are not reachable from payphones.
  • SMS-to-email is not supported.
  • Compatibility issues have been reported for international fax transmissions.

Local NRA:

  • National Telecommunications Commission (NTC)
    Telephone: +30 210 615 1000
    Website : http://www.eett.gr

HONG KONG

Legal Restriction(s):

  • Sonetel’s partner for handling phone numbers is a Class 2 SBO licensee under the Telecommunications Ordinance (Cap. 106). SBO licensees providing Class 2 services are not imposed to facilitate number portability, provide directory service to customers free of charge, and provide customer charter.
  • Phone numbers cannot be used for calling card applications.
  • The user shall provide name and address, passport number or business registration number. The customer will transmit to Sonetel the documents justifying that the information is valid and correct before activation and keep the information updated during use.

Service Restriction(s):

  • Compatibility issues have been reported for international fax transmissions.
  • SMS-to-email is not supported.

Local NRA:

  • Office of the Communications Authority (OFCA)
    Telephone : +852 2961 6333
    Website : http://www.ofca.gov.hk/

HUNGARY

Legal Restriction(s):

  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to Sonetel within 24 hours of receiving the request, otherwise the number may be disconnected.
  • Suballocation of numbers is allowed provided that customer is a notified operator or service provider.

Service Restriction(s):

  • Reachability issues have been reported when dialling toll-free numbers from outside Hungary.
  • Compatibility issues have been reported for international fax transmissions.
  • SMS-to-email is supported.

Local NRA:

  • National Media and Infocommunications Authority, Hungary
    Tel: +36 1 375 7777, +36 1 457 7100
    Website: http://www.nmhh.hu

INDIA

Legal Restriction(s):

  • Numbers cannot be used for calling card applications.
  • Numbers cannot be assigned to residents or companies registered in India.

Service Restriction(s):

  • SMS-to-email is not supported.
  • T.38 fax is not supported.
  • FAX-to-email is not supported.
  • Diversion is not supported.
  • Number portability is not available.
  • End-users from India must activate “International dialing” on their account in order to be able to dial Indian toll-free numbers.
  • Toll-free numbers are reachable from the following MOBILE networks: Bharti/Airtel, Vodafone (formerly Hutch), IDEA/SPICE (all regions but Punjab Spice), Reliance (all regions but Ahmedabad, Bhopal, Bhuneswer, Jaipur, Lucknow, Meerut), BSNL, Tata DoCoMo, Loop Mobile (formerly BPL), Videocon Mobile(formerly Datacom), S-Tel Mobile, MTNL, TTML & TTSL (postpaid), HFCL Infotel/Ping Mobile, Telenor/Uninor
  • Toll-free numbers are reachable from the following FIX networks: BSNL (all regions but Bhopal), MTNL, Bharti/Airtel, Tata DoCoMo, Reliance, MTS India/Shyam, TTML & TTSL
  • Toll-free numbers are NOT reachable from the following networks: TTSL (Prepaid), Etisalat DB Telecom

Local NRA(s):

  • Department of Telecommunications
    http://www.dot.gov.in/

IRELAND

Legal Restriction(s):

  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to Sonetel within 24 hours of receiving the request, otherwise the number may be disconnected.
  • Nomadic numbers (076) can only be assigned to Irish residents or to those who have a real and substantive association with Ireland.

Service Restriction(s):

  • For national numbers purchased after Feb 6th 2013, reachability issues have been reported when calling from outside Ireland
  • Toll-free numbers purchased before Oct 20th 2010 are not reachable from mobile networks and payphones.
  • Toll-free numbers purchased between Oct 20th 2010 and Sep 1st 2012 are not reachable from payphones.
  • Toll-free numbers are not reachable from other countries than Ireland.
  • Fax-to-email is supported, however compatibility issues have been reported for international fax transmissions.
  • SMS-to-email is not supported.

Local NRA:

  • Commission for Communications Regulation (ComReg)
    Telephone: +353 1 804 9600
    Website: http://www.comreg.ie

ISRAEL

Legal Restriction(s):

  • P-asserted identity headers are not allowed.

Service Restriction(s):

  • Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telco’s).
  • Toll-free numbers are not reachable from countries other than Israel.
  • Toll-free numbers purchased after February 3rd 2014 are not reachable from payphones
  • Calling a toll-free number from a mobile phone is not free of charge.
  • SMS-to-email is not supported.

Local NRA:

  • Ministry of Communications (MIC)
    Website: http://www.moc.gov.il

ITALY

Legal Restriction(s):

  • For geographical numbers, the location of the end user (place of residence/business) must be within Italy. You will be asked to send your address information along with a copy of your photo ID upon purchase. This information will be sent to Sonetel within 24 hours of receiving the request, otherwise the number may be disconnected. The personal tax ID (Codice Fiscale) is also required. For numbers assigned to companies, a VAT ID is needed along with a photo ID of the authorized signatory.
  • For toll free numbers a photo ID along with address information is required. The address can be anywhere in the world. For numbers assigned to companies, a VAT ID is needed along with a photo ID of the authorized signatory.

Service Restriction(s):

  • 199 numbers are reachable from Italy only.
  • Compatibility issues have been reported for international fax transmissions.
  • Toll free numbers are currently reachable only from the following mobile networks: TIM, Wind, 3, Vodafone & Fastweb. They are reachable from the following fixed networks : TI, Vodafone Fix, Tiscali, Wind, Fastweb. Our local partners are working on extending the reachability from the following networks: BT, COLT.
  • Number portability is limited to numbers operated by the following service providers : Telecom Italia, Fastweb, Tiscaly, COLT, BT Italy, CloudItalia, Infracom and UNO Communications.

Local NRA:

  • L’Autorita per le Garanzie nelle Communicazioni (AGCOM)
    Telephone: +39 06 696 441
    Website: http://www.agcom.it

JAPAN

Legal Restriction(s):

  • No restriction reported.

Service Restriction(s):

  • Toll-free numbers are not reachable from payphones and from international networks.
  • SMS-to-email is not supported.
  • T.38 is supported for numbers purchased after 31/10/2012.

Local NRA:

  • The Ministry of Internal Affairs and Communications
    Website: http://www.soumu.go.jp

LATVIA

Legal Restriction(s):

  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to Sonetel within 24 hours of receiving the request, otherwise the number may be disconnected.
    Service operators to which numbers are allocated are supposed to notify their activities to the regulator.
  • Phone numbers cannot be used for calling-card applications.

Service Restriction(s):

  • SMS-to-email is not supported.
  • Number portability is not available.

Local NRA:

  • Public Utilities Commission or PUC (Sabiedrisko Pakalpojumu Regulesanas Komisija)
    Telephone : N/A
    Website : http://www.sprk.gov.lv
  • Electronic Communications Office
    Telephone: +371 733 30 34
    Website: http://www.esd.lv

LITHUANIA

Legal Restriction(s):

  • No restriction reported.

Service Restriction(s):

  • Compatibility issues have been reported for international fax transmissions.
  • SMS-to-email is not supported.
  • Number portability is not available for geographical numbers.

Local NRA:

  • Communications Regulatory Authority
    Telephone: +370 5 210 56 33
    Website: http://www.rrt.lt

LUXEMBOURG

Legal Restriction(s):

  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to Sonetel within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s):

  • Toll-free numbers may not be reachable from some countries outside Luxembourg.
  • Compatibility issues have been reported for international fax transmissions.
  • SMS-to-email is not supported.

Local NRA:

  • Institut Luxembourgeois de Regulation (ILR)
    Tel: +352 45 88 45 1
    Website: http://www.ilr.etat.lu/content.html

MALAYSIA

Legal Restriction(s):

  • Numbers cannot be assigned to residents or companies registered in Malaysia.

Service Restriction(s):

  • Intermittent international reachability issues may prevail.
  • FAX-to-email is not supported.
  • SMS-to-email is not supported.
  • Number portability is not available.
  • Intermittent DTMF issues may occur with international calls.
  • T.38 (fax protocol) is not supported.

Local NRA:

  • Malaysian Communications and Multimedia Commission
    +60386888000
    http://www.skmm.gov.my

MALTA

Legal Restriction(s):

  • No restriction reported.

Service Restriction(s):

  • SMS-to-email is not supported.
  • T38 (fax protocol) is not supported.
  • Number portability is not available.

Local NRA:

  • Malta Communications Authority (MCA)
    Telephone: +356 21 336 840
    Website: http://www.mca.org.mt

MEXICO

Legal Restriction(s):

  • Phone numbers from Mexico can not be assigned to companies based in Mexico or that have operations in Mexico.
  • Phone numbers cannot be used for calling card applications.

Service Restriction(s):

  • Toll free numbers are not reachable from other countries than Mexico.
  • Reachability issues for both voice and fax have been reported when dialing from outside Mexico.
  • Compatibility issues have been reported for international fax transmissions.
  • SMS-to-email is not supported.

Local NRA:

  • Comision Federal de Telecomunicaciones (CFT)
    Telephone: +52 5 261 4000
    Website: http://www.cft.gob.mx

NETHERLANDS

Legal Restriction(s):

  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to Sonetel the required address before activating the number and keep the information updated during use.

Service Restriction(s):

  • Toll-free numbers are to be ordered on a per request basis and should be filed in writing (specific form available on request) stating (i) the name and address of the user of the toll-free number and (ii) a description of the service for which the number will be used. Estimated lead time from order to activation is 6 weeks.
  • Toll free numbers are not reachable from other countries than the Netherlands.
  • Reachability issues have been reported when calling the national 085 numbers from outside the Netherlands.
  • Compatibility issues have been reported for international fax transmissions.
  • Number porting limited to geographical numbers.
  • T.38 is only supported on phone numbers purchased after 2014-08-04.
  • SMS-to-email is not supported.

Local NRA:

  • Authority for Consumers & Markets (ACM)
    Telephone: +31 70 7222 000
    Website: https://www.acm.nl

NEW ZEALAND

Legal Restriction(s):

  • No restriction reported.

Service Restriction(s):

  • Toll-free numbers are reachable from fixed and mobile networks.
  • They are not reachable from payphones and international networks
  • Reachability issues have been reported for international calls to numbers with 07 and 09 area code.
  • Compatibility issues have been reported for international fax transmissions.
  • SMS-to-email is not supported.

Local NRA:

  • Commerce Commission
    Telephone: +64 4 924 3600
    Website: http://www.comcom.govt.nz

NORWAY

Legal Restriction(s):

  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to Sonetel the required address before activating the number and keep the information updated during use.
  • For national numbers the address of the end user (place of residence/business) in Norway is required. The customer will submit to Sonetel the required address before activating the number and keep the information updated during use.

Service Restriction(s):

  • Calling a toll free number from a mobile phone or payphone may not be free of charge.
  • Compatibility issues have been reported for international fax transmissions.
  • SMS-to-email is not supported.

Local NRA:

  • Norwegian Post and Telecommunications Authority
    Telephone: +47 22 82 46 00
    Website: http://www.npt.no

PANAMA

Legal Restriction(s):

  • The location of the end user (place of residence/business) must be within the country. If requested, the customer shall send the address of the end user (place of residence/business) within 24 hours of receiving the request, otherwise the number may be disconnected.
  • Phone numbers cannot be used for calling-card applications.

Service Restriction(s):

  • Reachability issues have been reported when dialing from outside Panama.
  • Toll free numbers are reachable from fix phones only.
  • Toll free numbers are not reachable from mobiles, payphones or international networks.
  • T38 (fax protocol) is not supported.
  • SMS-to-email is not supported.

Local NRA:

  • Autoridad Nacional de los Servicios Publicos
    Telephone: +507 278-4500
    Website: http://ansp.gob.pa

PERU

Legal Restriction(s):

  • Phone numbers cannot be used for calling-card applications.

Service Restriction(s):

  • No CLI guaranteed.
  • Number portability is not available.
  • SMS-to-email is not supported.

Local NRA:

  • Organismo Supervisor de Inversion Privada en Telecomunicaciones (OSPITEL)
    Telephone: +51 1 421 4152
    Website: http://www.osiptel.gob.pe

PHILIPPINES

Legal Restriction(s):

  • Numbers cannot be assigned to residents or companies registered in Philippines.
  • Numbers cannot be used for calling cards applications or applications offering call termination services within the Philippines.
  • Numbers cannot be used for call back applications.
  • Numbers cannot be used for services offering adult content.
  • For Geographic numbers, customer shall provide their name and address and will transmit to Sonetel the documents justifying that the information is valid and correct before activation. Customer shall keep the information updated during use.
  • For Toll free numbers, customer shall send the identification and location of the end user (place of residence/business) within 24 hours of receiving Sonetel’s request, otherwise the number may be disconnected.

Service Restriction(s):

  • Toll free numbers can be reached from PDLT landline networks (+70% market share) and SUN and SMART mobile networks (+60% market share). From the these networks, the numbers are reachable from all islands, and calls to these numbers are free to the caller.
  • Calls to Toll free numbers are not guaranteed to work from outside Philippines.
  • A single toll free number can have no more than 50 simultaneous calls.
  • Number portability is not available.

Local NRA:

  • National Telecommunications Commission
    Telephone: +63 2 924 4040
    Website: www.ntc.gov.ph

POLAND

Legal Restriction(s):

  • No restriction reported.

Service Restriction(s):

  • Compatibility issues have been reported for international fax transmissions.
  • SMS-to-email is not supported.

Local NRA:

  • Office of Electronic Communications
    Telephone: +48 22 53 49 156
    Website: http://www.urtip.gov.pl/

PORTUGAL

Legal Restriction(s):

  • Local address is required for nomadic numbers (030 range). This info will be sent to Sonetel within 24 hours of receiving the request, otherwise the number may be disconnected.
  • A calling card business must be registered with the regulator.
  • Calling card applications can only be used with numbers being part of the range “882”.

Service Restriction(s):

  • 882 numbers are not reachable from mobiles.
  • Sonetel phone number are reachable from the following networks: Portugal Telecom, PT Prime, TMN mobile, ONI, Vodafone, Sonaecom – Novis, Colt, G9, ZON.
  • Compatibility issues have been reported for international fax transmissions.
  • SMS-to-email is not supported.

Local NRA:

  • Autoridad Nacional De Comunicacoes (ICP-Anacom)
    Telephone: +351 21 721 10 00
    Website: http://www.anacom.pt

PUERTO RICO

Legal Restriction(s):

  • No restriction reported.

Service Restriction(s):

  • T38 is not supported.
  • SMS-to-email is not supported.
  • International reacheability issues have been reported for numbers from Arroyo, Humacao, Aguadilla, Aguada and Aguas Buenas (except for calls originating from USA).
  • Number portability is only available for geographical numbers.
  • Toll free numbers are reachable from Puerto Rico, US mainland (48 states), Hawaii and Canada

Local NRA:

Junta Reglamentadora de Telecomunicaciones
Tel: +1 787 756 0804 or +1 866 578 5500
Website: http://www.jrtpr.gobierno.pr/

ROMANIA

Legal Restriction(s):

  • Phone numbers cannot be used for calling-card applications.
  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to Sonetel within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s):

  • Phone numbers purchased before 1st November 2011 are not reachable from UPC, RDS and mobile networks.
  • Reachability issues have been reported when dialing the 031 numbers from other countries than Romania.
  • Compatibility issues have been reported for international fax transmissions.
  • SMS-to-email is not supported.

Local NRA:

  • National Regulatory Authority for Communications
    Telephone: +40/021 30.75.400/401/418
    Website:http://www.anrc.ro

SINGAPORE

Legal Restriction(s):

  • Cannot be used for calling cards applications.
  • The user shall provide name and address, passport number or business registration number. The customer will transmit to Sonetel the documents justifying that the information is valid and correct before activation and keep the information updated during use.

Service Restriction(s):

  • Compatibility issues have been reported for international fax transmissions.
  • SMS-to-email is not supported.
  • Number portability is not available.

Local NRA:

  • Info-Communications Development Authority (IDA)
    Telephone: +65 211 0888
    Website: http://www.ida.gov.sg

SLOVAKIA

Legal Restriction(s):

  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to Sonetel within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s):

  • Toll free numbers are not reachable from mobile phones and international networks.
  • Number portability is available from all major service providers, however may not be available from small or relatively new service providers.
  • SMS-to-email is not supported.

Local NRA:

  • Telecommunication Office of the Slovak Republic
    Telephone: +421 2 57 881 111
    Website: http://www.teleoff.gov.sk/en/

SLOVENIA

Legal Restriction(s):

  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to Sonetel within 24 hours of receiving the request, otherwise the number may be disconnected.
  • Sub-allocation of numbers allowed provided customer is a licensed operator or service provider.

Service Restriction(s):

  • Toll free numbers are not reachable from payphones & international networks.
  • T38 is not supported.
  • SMS-to-email is not supported.
  • Anonymous calls on toll-free numbers will be charged as mobile originated.

Local NRA:

  • Agencija za posto in elektronske komunikacije Republike Slovenije
    Telephone: +386 1 583 63 00
    Website: http://www.apek.si/

SOUTH AFRICA

Legal Restriction(s):

  • Upon request the customer shall provide name, nationality, address and passport number or business registration number to Sonetel along with a copy of the identification documents within 24 hours, otherwise the number may be disconnected.
  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone may be required.

Service Restriction(s):

  • Reachability issues have been reported when dialing the numbers from outside South Africa.
  • SMS-to-email is not supported.

Local NRA:

  • Independent Communications Authority of South Africa
    Telephone : + 27 (11) 566 3000/3001
    http://www.icasa.org.za/

SOUTH KOREA

Legal Restriction(s):

  • For geographical numbers, a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address. This address can be a “Virtual office address”. Exceptionally, numbers from Seoul used for conferencing applications can be activated using our carrier’s office address in South Korea. A specific process applies in this case. Please contact support for more information.
  • Phone numbers cannot be used for calling card applications.
  • South Korea has multiple types of non-geographic numbers that can be considered national. Area code “1670” is used for numbers created for “single number services”, which is a value-added network service provided through an “intelligent network”. The NRA has a similar attitude towards these numbers as geo-numbers and the address of the end user (place of residence/business address) in South Korea is required. To activate the number(s) the customer will submit the required address details to Sonetel and keep the information updated during use.
  • South Korea has multiple types of non-geographic numbers that can be considered national. Area code “70” is used for numbers dedicated to VoIP services. No address restrictions are in place for these numbers.

Service Restriction(s):

  • SMS-to-email is not supported.
  • Number portability is not available.
  • Reachability issues have been reported for faxing and calling national numbers and toll free numbers from outside South Korea.

Local NRA:

  • KCC – Korea Communications Commission
    +82-2-2110-2114
    http://eng.kcc.go.kr/user/ehpMain.do

SPAIN

Legal Restriction(s):

  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to Sonetel within 24 hours of receiving the request, otherwise the number may be disconnected.
  • Mobile numbers can only be used for Person to Person communication.
  • A Local Address and ID Requirement applies for mobile numbers from Spain. An address in Spain is required. An ID card or passport number needs to be provided for individuals, a fiscal identification number (CIF) for corporations.

Service Restriction(s):

  • Reachability issues have been reported when dialing 518 national numbers from outside Spain.
  • 901 national numbers are not reachable from other countries than Spain.
  • 902 national numbers purchased before June 11, 2011 are not reachable from other countries than Spain.
  • International reachability issues exist for inbound voice and SMS on mobile numbers.
  • Toll-free numbers with area codes 901 and 902 are shared cost numbers.

Local NRA:

  • Comision del Mercado de las Telecomunicaciones (CMT)
    Telephone: +34 93 603 61 65
    Website: http://www.cmt.es

SWEDEN

Legal Restriction(s):

  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to Sonetel within 24 hours of receiving the request, otherwise the number may be disconnected.
  • Mobile numbers can only be used for Person to Person communication.

Service Restriction(s):

  • Toll free numbers are reachable from fix, mobile and payphones.
  • Toll free numbers are not reachable from other countries than Sweden.
  • T38 (fax protocol) is not supported.
  • SMS-to-email is not supported on regular geographical numbers
  • Number porting limited to owners of Swedish Social security/Organisation number.
  • International reachability issues exist for inbound voice and SMS on mobile numbers.

Local NRA:

  • National Posts & Telecommunications Agency (PTS)
    Telephone: +46 8 678 5500
    Website: http://www.pts.se

SWITZERLAND

Legal Restriction(s):

  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to Sonetel within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s):

  • Number porting limited to geographical numbers.
  • Compatibility issues have been reported for international fax transmissions.
  • SMS-to-email is not supported.

Local NRA:

  • Federal Office for Communications (BAKOM-OFCOM)
    Telephone: +41 32 327 55 11
    Website: http://www.admin.ch/bakom

TURKEY

Legal Restriction(s):

  • For geographical numbers, a local address is required in the city corresponding to the geographical zone of requested number. In addition, a proof of identification needs to be uploaded (a copy of the ID card or passport for residential users; a copy of the ID or passport of its legal representative for business customers).
  • For national numbers (prefix 850) and toll free numbers (prefix 811) from Turkey, an address (anywhere in the world) needs to be provided. The proof of identification (a copy of the ID card or passport for residential users, a copy of the ID or passport of its legal representative for enterprise customers) also needs to be sent to support@sonetel.com.
  • Only toll-free (811) numbers can be used for calling card applications.

Service Restriction(s):

  • FAX-to-email is not supported.
  • SMS-to-email is not supported.
  • Toll-free numbers with prefix 811 are only reachable from Turk Telecom.

Local NRA:

  • BTK
    +903122947200
    http://eng.btk.gov.tr/

UNITED KINGDOM

Legal Restriction(s):

  • As of July 1st 2015, the cost of calling a service on 084, 087, 09 and 118 number ranges must be clearly advertised on all online and paper marketing material. This communication shall include the service charge set by our carrier, which is available here. This statement could be similar to the following: “This call will cost you X pence per minute plus your phone company’s access charge.”

Service Restriction(s):

  • Toll-free numbers are reachable from fix phones, mobiles and payphones.
  • Toll-free numbers may not be reachable from other countries than the United Kingdom.
  • Calling a toll-free number from a UK mobile phone is not free of charge.
  • Compatibility issues have been reported for international fax transmissions.
  • SMS-to-email is reachable from the UK only.
  • SMS-to-email on regular geographic numbers is not supported in ARROCHAR, KETTERING, LONDON and MANCHESTER.
  • Number porting is not available with all operators, please contact support@sonetel.com for a list of supported operators.
  • International reachability issues exist for inbound voice and SMS on mobile numbers.
  • Mobile numbers can only be used for Person to Person communication.

Local NRA:

  • Office of Communications (Ofcom)
    Telephone: +44 20 7981 3000
    Website: http://www.ofcom.org.uk

UNITED STATES

Legal Restriction(s):

  • No restriction reported.

Service Restriction(s):

  • Toll-free numbers starting with 800, 844, 866, 877 and 888 are only reachable from the mainland US.
  • Toll-free numbers starting with 855 bought before July 2015 are reachable from US mainland (48 states) and Canada
  • US numbers are subject to “use it or lose it” principle: unused numbers may be reclaimed by Sonetel upon a 5 days’ notice.
  • Compatibility issues have been reported for international fax transmissions.
  • SMS-to-email is supported, however reachability issues from Telkomsel (Indonesia) and Telcel (Mexico) have been reported.

Local NRA:

  • Federal Communications Commission (FCC)
    Telephone: +1 888 225 5322
    Website: http://www.fcc.gov

VENEZUELA

Legal Restriction(s):

  • Calling card providers must have an international long distance service Telecom License from CONATEL (Comision nacional de telecomunicaciones republica bolivariana de Venezuela).

Service Restriction(s):

  • Toll free numbers from Venezuela are not reachable from international networks.

Local NRA:

  • Comision nacional de telecomunicaciones republica bolivariana de Venezuela
    Telephone: +58 212 9090493
    Website: http://www.conatel.gob.ve/

VIRGIN ISLANDS

Legal Restriction(s):

  • No restriction reported.

Service Restriction(s):

  • Toll-free numbers are reachable from Virgin Islands (U.S.), Puerto Rico, US 48, Hawaii, Alaska, Canada and Caribbean.

Local NRA(s):

  • The Federal Communications Commission (FCC)
    1-888-225-5322
    https://www.fcc.gov/