Skip to content
Sonetel
In this article

Virtual phone number in Brazil

Have your own phone number in Brazil for a few dollars per month. Incoming calls can be forwarded anywhere worldwide at the cost of a local call.

In this article we will explain how it works and how you can get a virtual phone number in Brazil now.

GET A BRAZILIAN NUMBER

  

A virtual number is a real phone number

A virtual phone number is actually a normal, real phone number. The only difference is that a virtual number isn't connected to any physical phone line or to any SIM-card. You can make and answer calls with free apps for Android and iOS or your laptop. People calling your Brazilian virtual phone number will have the same experience as if calling a regular local number. When you make calls from your number - people you call will see your number before answering. You can get your phone number in Brazil here.  

   

Different types of numbers

In Brazil there are three types of numbers that you can purchase as virtual phone numbers.

  • City numbers These phone numbers are related to a city, such as 21 for Rio de Janeiro or 11 for Sao Paulo. There are many area codes in Brazil.
  • Mobile numbers Regular mobile numbers that are not associated with any SIM card. Mobile numbers start with 119, 219 or 319.
  • Toll free numbers These numbers are free for the caller to call - as long as they are calling from within Brazil. Toll free numbers start with 800. The owner of the phone number pays an extra per minute fee for all calls received.

   

Who can buy a Brazilian phone number?

Anyone in the world can buy a Local or Mobile phone number in Brazil. You do not need to be a citizen of Brazil or live there to buy one. Only registered companies in Brazil can purchase a Toll-free number.

We are required by our providers to know who our subscribers are. Due to this, you are required to submit your address and an ID-number. In some cases, you may be asked to provide proof of address and ID.

GET A BRAZILIAN NUMBER

 

What does it cost?

The cost for having a virtual Brazilian phone number is based on the following components.

  • Monthly cost From $4.09
  • Calls and call forwarding Costs as a local call.
  • Optional add on services Voice response, call recording requires that you have a paid plan (starts at $9.95 per user and month). This includes free calls, call forwarding and free phone numbers.

   

Answer calls

The easiest way to answer incoming calls to your Brazilian phone number is to forward all calls to your regular mobile phone number or to a landline number. When you receive a forwarded call, you can see the number of the caller - or the virtual number they called - dependent on your settings. Call forwarding worldwide costs like a regular local call. There are many other options available for call forwarding, such as answering calls with voice response, sending calls to team members etc.    

Make calls

You can make calls from your Brazilian number by using our free Android , iOS or web app. You can import your regular mobile contacts into the app and call anyone you know with a click. The person you call can see your number. You can chose if you want to show one of your Sonetel numbers or your regular mobile number. You will be charged local call rates for the calls you make.      

SMS

SMS is not supported on virtual phone numbers from Brazil.  

Voice response

If you want to add voice response to your phone number ("For sales, press one...".) you need to have a paid plan. This gives you access to the "Voice apps". You can easily create menus for callers, announcements or voicemail boxes. Text-to-speech can be used to create the messages to be played to callers. Simply type in the message you want converted into an audio message. You can also upload audio files or record new messages with your phone.    

Call recording

Call recording is available if you have a paid plan. Only use call recording if you can do it without breaking any laws in the country of the phone number, or in the countries where you - and the person you are talking to - is in.      

Subscription options

Here are the different subscriptions available.

  • Free with Plans Premium and Business are optional "all-inclusive" plans that are charged per user and month. They include free phone numbers for every user in your team.
  • Pay for it You can subscribe with monthly renewal, or 1-year or 3-years. The longer the subscription - the lower the monthly cost. You pay in advance for the entire subscription period. You can turn off auto-renewal whenever you want.

 

GET A BRAZILIAN NUMBER

Advanced AI Features

Upgrade your Brazil virtual phone number experience with our optional Premium or Business plans (starting at $9.95 per user/month). In addition to call forwarding, call recording, and voice response, you can also enjoy these advanced AI-powered services:

  1. Call Summaries & Transcription
    Each call you make or receive can be automatically summarized in writing. You’ll see key points, a list of agreements, next steps, and a full transcript—ensuring that you never miss an important detail.

  2. Customer Call Analysis
    Our AI assigns each customer call a score from 1 to 5, indicating how well the conversation went. You’ll also receive instant feedback about what could have been done differently to achieve an even better outcome—helping you continuously improve your customer interactions.

  3. Draft Follow-up Emails
    After each call, we’ll provide a suggested follow-up email you can send to the customer. This makes your business look more professional while reducing the risk of misunderstandings.

  4. AI Voicemail Summaries
    When someone leaves you a voicemail, you’ll automatically receive a summary of the message, including mood analysis and a complete transcript. This helps you decide how urgently you need to respond, without having to listen to the entire audio.

Are there any limitations?

Yes, there are different limitations, dependent on what type of subscription you have.

      Photo by Mariano Diaz, Jonathan Borba, sergio souza and Gabriel Vissoto on Unsplash

Restrictions & Compliance

For general limitations and address requirements, see Phone number limitations.

  • No restrictions reported

Service Restriction(s):

  • Intermittent national and international reachability issues have been reported for geographic numbers from Porto Alegre (area code 51) and Salvador (area code 71).
  • SMS-to-email is not supported.
  • Although FAX-to-email is supported, compatibility issues have been reported for international fax transmissions.
  • Due to the regulatory framework in Brazil, we need the porting request form signed by the current owner of the number. In Brazil, the owner of the number is the operator to whom these numbers were allocated instead of the end user. In order to find the current owner of the number, you can use this link. In addition to the signed porting request, we will need the last invoice of the service provided for these numbers.
  • Toll free numbers are not reachable from other countries than Brazil.
  • In Sorocaba and Bauru, local reachability issues have been reported. These numbers are not reachable through local dialing. Dialing the full national number solves the problem but might be considered as long distance call by outbound providers.

Local NRA: