Virtual Phone number in Serbia
Get a toll-free phone number in Serbia. Callers in Serbia reach you free of charge from a landline, and you can forward incoming calls anywhere in the world.
In this article we will explain how it works and how you can get a virtual phone number in Serbia now.
A virtual number is a real phone number
A virtual phone number is actually a normal, real phone number. The only difference is that a virtual number isn't connected to any physical phone line or to any SIM-card. You can make and answer calls with free apps for Android and iOS or your laptop. People calling your Serbia virtual phone number will have the same experience as if calling a regular local number. When you make calls from your number - people you call will see your number before answering. You can get your phone number in Serbia here.
Different types of numbers
In Serbia you can currently purchase toll-free virtual phone numbers.
- Toll-free numbers These numbers are free for the caller to call from a landline within Serbia. Calls from a mobile may not be free for the caller. Toll-free numbers start with 800. The owner of the phone number pays an extra per minute fee for all calls received.
Who can buy a Serbia phone number?
Anyone in the world can buy a Serbia toll-free phone number. You do not need to be a Serbian citizen or live there to buy one.
What does it cost?
The cost for having a virtual Serbian toll-free number is based on the following components.
- Monthly cost From $27.49.
- Calls and call forwarding Costs as a local call. As the number's owner you also pay an extra per minute fee for calls you receive on a toll-free number.
- Optional add on services Voice response, call recording requires that you have a paid plan (starts at $9.95 per user and month). This includes free calls and call forwarding.
Answer calls
The easiest way to answer incoming calls to your Serbian phone number is to forward all calls to your regular mobile phone number or to a landline number. When you receive a forwarded call, you can see the number of the caller - or the virtual number they called - dependent on your settings. Call forwarding worldwide costs like a regular local call. There are many other options available for call forwarding, such as answering calls with voice response, sending calls to team members etc.
Make calls
You can make calls from your Serbian number by using our free Android, iOS or web app. You can import your regular mobile contacts into the app and call anyone you know with a click. The person you call can see your number. You can chose if you want to show one of your Sonetel numbers or your regular mobile number. You will be charged local call rates for the calls you make.
SMS
SMS is not supported on any numbers from Serbia.
Voice response
If you want to add voice response to your phone number ("For sales, press one...".) you need to have a paid plan. This gives you access to the "Voice apps". You can easily create menus for callers, announcements or voicemail boxes. Text-to-speech can be used to create the messages to be played to callers. Simply type in the message you want converted into an audio message. You can also upload audio files or record new messages with your phone.
Call recording
Call recording is available if you have a paid plan. Only use call recording if you can do it without breaking any laws in the country of the phone number, or in the countries where you - and the person you are talking to - is in.
Subscription options
Here are the options when you subscribe to a phone number from Serbia.
- You can subscribe with monthly renewal, or 1-year or 3-years. The longer the subscription - the lower the monthly cost. You pay in advance for the entire subscription period. You can turn off auto-renewal whenever you want.
Advanced AI Features
Upgrade your Serbian virtual phone number experience with our optional Premium or Business plans (starting at $9.95 per user/month). In addition to call forwarding, call recording, and voice response, you can also enjoy these advanced AI-powered services:
- Call Summaries & Transcription
Each call you make or receive can be automatically summarized in writing. You’ll see key points, a list of agreements, next steps, and a full transcript—ensuring that you never miss an important detail. - Customer Call Analysis
Our AI assigns each customer call a score from 1 to 5, indicating how well the conversation went. You’ll also receive instant feedback about what could have been done differently to achieve an even better outcome—helping you continuously improve your customer interactions. - Draft Follow-up Emails
After each call, we’ll provide a suggested follow-up email you can send to the customer. This makes your business look more professional while reducing the risk of misunderstandings. - AI Voicemail Summaries
When someone leaves you a voicemail, you’ll automatically receive a summary of the message, including mood analysis and a complete transcript. This helps you decide how urgently you need to respond, without having to listen to the entire audio.
Are there any limitations?
Yes, there are different limitations, dependent on what type of subscription you have.
Photo by Milica Spasojevic, Nikola Cirkovic, Nikola Knezevic, Valentin Salja and Sherise VD on Unsplash
Restrictions & Compliance
For general limitations and address requirements, see Phone number limitations.
Legal Restriction(s):
- SLA is not available due to the regulatory environment in the region and the numbers may be disconnected at any time.
- Toll-free numbers unused for three months may be reclaimed by the regulator.
Service Restriction(s):
- Calling a toll-free number from a mobile may not be free for the caller.
- Number porting is not supported.
- SMS-to-email is not available.
- Fax-to-email is not available.
Local NRA(s):
- RATEL Telephone: +381 11 3242-673 Website: http://www.ratel.rs