Telephony

Phone number limitations

There are various limitations that apply to phone numbers. Some are general, others are country-specific.

• Max 60 simultaneous calls per number.
  Each phone number can handle 60 simultaneous incoming calls. For security reasons there is however a limitation in new accounts of max 5 simultaneous outbound calls to regular phone numbers. This limitation includes both calls that are forwarded and calls you make. If your company needs to handle more simultaneous calls, please contact customer service.
  One concurrent call per phone number is free. Additional concurrent calls are charged $0.01 per started minute on the Free plan, $0.0070 per started minute on the Business plan and $0.0075 per started minute on Premium if the incoming call is answered from SIP, our web or mobile apps, or is forwarded for free to a mobile or landline phone.
• Daily spending limit on calls.
  There is a spending limit in new accounts of $25 per day for calls per account. This can also be increased if so required by contacting support.
• Address requirements.
  Some phone numbers in some countries (see below) are only available to people that live or work in that country. In some cases, you only need to provide an address. In other cases, you also need to provide proof of address (copy of utility bill or similar). In some cases you need to provide an address – but it can be anywhere in the world. There is almost always some number type in every country that anyone can buy. In the ordering process you can find information about this.
• Inbound calls answered by VoIP devices.
  Phone numbers that do not have a per-minute-fee for incoming calls and are answered by a VoIP device can receive one free call at any time. For additional concurrent calls, the accounts with Free plan charges $0.01 per started minute. Premium accounts are charged $0.0075 per started minute for additional concurrent calls, while Business accounts are charged $0.0070 per minute started.
• Voice apps.
  Accounts on the Free plan can have 1,000 free usages of Voice apps per month, over usage is charged $0.01 per voice app usage. Accounts on the Premium plan have 20,000 free usages per month and are charged $0.0075 per voice app usage for overuse. Accounts on the Business plan have 50,000 free usages per month and are charged $0.0070 per voice app usage for overuse.
  Only phone numbers in accounts that are on a paid plan can be connected to voice apps.
  
• Inbound SMS.
  Accounts with the Free plan can receive 1,000 free SMS-messages per phone number and month. Premium accounts can receive 2,500 free SMS-messages per phone number and month while accounts on the Business plan can receive 5,000 free SMS-messages per phone number and month. Over usage is charged with $0.01 per SMS.
  
• Call recording.
  Call recording is only available to accounts on a paid plan.
  Accounts on the Premium plan can record 10,000 call minutes per month and get 100 GB free storage per User. Accounts on the Business plan can record 50,000 call minutes per month and get 1 TB free storage per User.
  Over-usage above the free limit is charged with $0.0020 per started minute.
  
• Text-to-speech
  The Free plan includes free 100 instances of audio-generation per month (regardless if they are saved or not). Additional use beyond the allowed usage is charged at $0.05 per file and started minute. The Premium plan includes 500 and the Business plan includes 1,500 instances of audio-generation per month. Overuse is charged at $0.02 per minute started for Premium plan and $0.015 per minute started for the Business plan.
• Inbound fax.
  Regular accounts can receive 100 free Fax-to-email-messages per phone number and month. Premium accounts can receive 1000 free fax-to-email-messages per phone number and month. Over usage is charged with $0.01 per fax.
• Caller ID
  Only phone numbers in accounts that are on a paid plan can be shown as caller ID in outgoing calls.
  Due to restrictions imposed by the service provider from whom we purchased phone numbers prior to 18-December-2018, it is no longer possible to show numbers purchased from them as caller ID.
  Please contact support@sonetel.com and we can check if your phone number can be ported to our new provider.
• International reachability
  Almost all phone numbers we sell are reachable internationally. However, due to reasons beyond our control some number types are only reachable from within the country. This is especially true for toll-free numbers – they are guaranteed to be reachable only from within the country.
• Number portability.
  In some countries it is possible to «port numbers» between phone companies. In countries where number portability is supported we will always allow you to bring your number with you to another phone company – as long as you do not have any outstanding debt.
• No emergency service.
  Sonetel does not provide access to emergency (E911) services. The customer is required to inform the end users of such restriction.
• No callback services or collect calls.
  As a general rule, the Sonetel service and numbers cannot be used to trigger callback services and collect calls.
• Country specific limitations.
  There are also some country specific limitations that can be found below.
• Call Length.
  The maximum call length is 3 hours.

 

Countries with address requirements

Local regulations in some countries require us to collect additional information from our users and pass it on to the local phone number provider to activate phone numbers. The information required depends on the country and number type ordered.

The table below lists the information required apart from your name, company name (if applicable) and contact number. If you have any questions about this, please contact us.

List of documents:

1	A passport or other photo identity document. In case registration process is performed under a company name, company registration certificate shall be provided instead of passport or ID copy.
2	An address, anywhere in the world.
3	Local address in the same country as the number ordered.
4	Local address in the same area as the number ordered.
5	Proof of address document (copy of utility bill no older than 6 months).
6	A specific registration form needs to be filled in and signed by the end user. Please contact support@sonetel.com for the form.
✔	Anyone can buy these numbers.
–	This number type is not supported at the moment.

 

• ^a – Activation of Chinese Geographic number requires company registration certificate along with passport or ID copy and 2 proof of address documents (no older than of 3 months) to be provided.
• ^b – A local company certificate should be provided if registration is performed under company name.
• ^c – A local passport or ID copy should be provided.
• ^d – A detailed description of how the phone number will be used should be provided.
• ^e – Identity documents accepted: South African national identity document; South African biometric national identity card; passport (issued by any country).
• ^f – The following numbers’ registration process cannot be performed under personal details: Albania, Brazil Toll-free, China Geographic, Japan Toll-free, Estonia National, France Geographic, Latvia Geographic, Peru Geographic, Peru Toll-free, Slovenia Geographic, Switzerland Toll-free, Turkey.
• ^g – In case registration process is performed under a company name, company registration certificate shall be provided along with passport or ID copy.
• ^h – Numbers cannot be registered under a company name.
• ⁱ – Venezuelan passport or identity document should be provided if registering the number under personal details; Venezuelan company certificate should be provided in case registration is performed under company name.
• ^j – Letter of intention has to be provided.
• ^k – If registration is performed using personal details, end user’s birth date and birth place should be provided as well.
• ^l – Local passport or identity document should be provided if registering the number under personal details; local registration certificate should be provided in case registration is performed under company name.
• ^m – The national tax code is required in case number registration is performed under personal details; VAT number and signatory tax code are required in case number registration is performed under company details.
• ^o – The address in the address proof must match the address in the identity proof.
• ^p – If number registration is performed using personal details, end user’s passport or ID number should be provided. If number registration is performed under a company name, business registration number should be provided.

 

How to provide address proof

In case proof of address is required. follow these steps:

1. Enter the address when ordering the phone number (there is a form to be filled in).
2. Send one of the following documents scanned in color to support@sonetel.com. The document should be dated, show your name & address and be less than 3 months old.
   1. Utility bill (electricity, gas, internet or similar)
   2. Credit card bill
   3. Bank statement
3. Once we receive the documents we will send them onwards for approval. As soon as the approval is given, your phone number will be activated.
4. Please note that post box addresses are not accepted. You must provide a street address.

General restrictions

This page only applies when purchasing phone numbers from Sonetel.
It provides some guidance on potential legal and service restrictions for each country in respect of which Sonetel is providing services. It also contains the contact details of the National Regulatory Authority (NRA) in each of the countries operated.

If the local regulations in a country require your personal or business details to activate the newly purchased number(s), this information must be provided within 10 days otherwise the numbers will be disconnected.

Warning: Sonetel does not provide access to emergency (E911) services.

As a general rule, the Sonetel service and numbers cannot be used to trigger callback services and collect calls.
Disclaimer: Sonetel does not guarantee that the information contained on this page is complete, accurate, and up to date.

The information below may be adjusted from time to time, so it is highly recommended to consult this page on a regular basis.
The information is only intended to give customers some guidance with regard to the applicable regulatory framework.
The information has no legal standing and is not intended as a substitute for legal or regulatory advice.
Any customer is solely responsible for the operation of its own business, for complying with any applicable legal and regulatory provisions and for applying and obtaining the required license(s).
Sonetel recommends its customers to seek advice on any legal and regulatory obligations and restrictions before using the service and the numbers.

ARGENTINA

Legal Restriction(s):

• No restrictions reported.

Service Restriction(s):

• Toll-free numbers are not reachable from other countries than Argentina.
• International reachability issues have been reported for calls to phone numbers from Buenos Aires.
• T.38 is only supported for numbers purchased after 18-December-2018.
• SMS-to-email is not supported.
• Number portability is not available.

Local NRA:

• Comision Nacional de Comunicaciones (CNC)
  Tel: +54 11 4347 9544
  Website: http://www.cnc.gov.ar

AUSTRALIA

Legal Restriction(s):

• For Geographical, National and Toll-free numbers, the end user’s name, company name (if the number is meant for a business), contact number as well as communication address (anywhere in the world) are needed.
• For Mobile numbers, the end user’s name, company name (if the number is meant for a business), contact number as well as communication address (anywhere in the world) is required along with a copy of a photo ID and address proof.
• Phone numbers cannot be used for post-paid calling card applications.
• Customers providing ECS (Electronic communications services) must be notified operators.

Service Restriction(s):

• Toll-free numbers are not reachable from other countries than Australia.
• Toll-free numbers are reachable from fix, mobiles and payphones.
• Calling a toll-free number from a mobile phone is not free of charge.
• T.38 is supported for numbers purchased after June 24, 2011. Compatibility issues have been reported for international fax transmissions.
• SMS-to-email is only supported for mobile numbers.
• Phone numbers with area code 1300 are shared cost numbers.

Local NRA:

• Australian Communications and Media Authority
  Telephone: +61 2 6219 5555
  Website: http://www.acma.gov.au

AUSTRIA

Legal Restriction(s):

• No restriction reported.

Service Restriction(s):

• Toll-free numbers are not reachable from other countries than Austria.
• Reachability issues have been reported when dialling the 720 numbers from several carriers outside of Austria.
• Although T.38 is supported, compatibility issues have been reported for international fax transmissions.
• SMS-to-email is not supported.

Local NRA:

• Austrian Regulatory Authority for Broadcasting and Telecommunications (RTR)
  Telephone: +43 1 580 58 0
  Website: http://www.rtr.at

BAHRAIN

Legal Restriction(s):

• The customer shall submit name, address, phone number, nationality and passport number or business registration number to Sonetel. The customer must provide proof to justify the validity of the address information together with a copy of the ID or Business registration for validation before activating the number. The customer will keep the information updated during use.
• For both National and Toll-free numbers, the address (place of residence/business) can be anywhere in the world.

Service Restriction(s):

• Toll-free numbers are reachable from fix phones and payphones only. They are not reachable from mobile phones.
• Toll-free numbers are not reachable from countries other than Bahrain.
• SMS-to-email is not supported.
• Fax-to-email is not supported.
• Number portability is not available.

Local NRA:

• Telecommunications Regulatory Authority (TRA)
  Telephone: +973 1752 0000
  Website: http://www.tra.org.bh/

BELARUS

Legal Restriction(s):

• SLA is not available due to the  regulatory environment in the region and the services may be disconnected at any time.
• Toll-free numbers that remain unused for three months may be reclaimed by the regulator.

Service Restriction(s):

• Phone number porting is not available.
• SMS-to-email is not supported.
• Fax-to-email is not supported.

Local NRA:

• Ministry of Communications and Informatization
  Telephone: +375 (17) 287 88 35
  Website: http://www.mpt.gov.by

BELGIUM

Legal Restriction(s):

• For Geographical numbers, the end user’s name, contact number and communication address (corresponding to relevant geographic zone) is required. This information will be sent to Sonetel within 10 days of purchase, otherwise the number will be disconnected.
• For National numbers, the end user’s name, contact number and communication address (within Belgium) is required. This information will be sent to Sonetel within 10 days of purchase, otherwise the number will be disconnected.

Service Restriction(s):

• Reachability issues have been reported when dialling the 078 numbers from several carriers outside Belgium.
• Although T.38 is supported,compatibility issues have been reported for international fax transmissions.
• SMS-to-email only works for mobile numbers.
• Mobile numbers cannot be used for calling card or conference applications.
• International reachability issues exist for inbound voice and SMS on mobile numbers.

Local NRA:

• Belgian Institute for Post and Telecommunications (BIPT)
  Telephone: +32 2 226 88 88
  Website: http://www.bipt.be

BOLIVIA

Legal Restriction(s):

• To order a Bolivian toll-free number, you need to send us your name, company name (if the number is meant for a business), contact number as well as your communication address (which can be from anywhere in the world). A form needs to be filled in, scanned and sent to support@sonetel.com to order the number.

Service Restriction(s):

• Calling a toll-free number from a mobile may not be free for the caller.
• Number porting is not supported.
• SMS-to-email is not available.
• Fax-to-email is not available.

Local NRA:

• Autoridad de Regulación y Fiscalización de Telecomunicaciones y Transportes
  Telephone: +591-800-10-6000
  Website: https://www.att.gob.bo

BOSNIA AND HERZEGOVINA

Legal Restriction(s):

• For Geographic numbers, the end user’s name, contact number & communication address (corresponding to relevant geographic zone) is required along with a local passport or ID copy and address proof. This information will be sent to Sonetel within 10 days of purchase, otherwise the number will be disconnected. If the number is registered on a company name, then a local company registration must be provided as well.
• To order a Toll-free number, you need to send us your name, company name (if the number is meant for a business), contact number as well as your communication address (which can be from anywhere in the world).

Service Restriction(s):

• Number porting is not supported.
• SMS-to-email is not available.
• Fax-to-email is not available.

Local NRA:

• Communication Regulatory Agency (CRA)
  Telephone: +387 33 250 600
  Website: https://rak.ba/eng

BRAZIL

Legal Restriction(s):

• No restrictions reported

Service Restriction(s):

• Intermittent national and international reachability issues have been reported for geographic numbers from Porto Alegre (area code 51) and Salvador (area code 71).
• SMS-to-email is not supported.
• Although FAX-to-email is supported, compatibility issues have been reported for international fax transmissions.
• Due to the regulatory framework in Brazil, we need the porting request form signed by the current owner of the number. In Brazil, the owner of the number is the operator to whom these numbers were allocated instead of the end user. In order to find the current owner of the number, you can use this link. In addition to the signed porting request, we will need the last invoice of the service provided for these numbers.
• Toll free numbers are not reachable from other countries than Brazil.
• In Sorocaba and Bauru, local reachability issues have been reported. These numbers are not reachable through local dialing. Dialing the full national number solves the problem but might be considered as long distance call by outbound providers.

Local NRA:

• Agencia Nacional de Telecomunicacoes (ANATEL)
  Telephone: +55 61 312 2336
  Website: http://www.anatel.gov.br

BULGARIA

Legal Restriction(s):

• For Geographical numbers, the end user’s name, contact number & communication address (corresponding to relevant geographic zone) is required along with a passport or ID copy. If the number is registered on a company name, a registration certificate must be sent. This information will be sent to Sonetel within 10 days of purchase, otherwise the number will be disconnected.
• Sub-allocation of numbers is allowed provided customer is a licensed operator or service provider.

Service Restriction(s):

• T.38 (fax protocol) is not supported.
• SMS-to-email is not supported.
• Number portability is not available.

Local NRA:

• Communication Regulation Commission
  Website: http://www.crc.bg

CANADA

Legal Restriction(s):

• Any provider with annual Canadian telecommunications service revenues exceeding $10 million in the previous fiscal year, as reported to the CRTC under the contribution regime, is required to be a member of the Commissioner for Complaints for Telecommunications Services (Decision CRTC 2007-130 on the establishment of an independent telecommunications consumer agency).
• SMS-to-email is supported, however its use is restricted to person-to-person communication.

Service Restriction(s):

• Toll-free numbers are reachable from Canada and from the US mainland (48 states) only.
• Toll-free numbers are reachable from fix, mobile and payphones in Canada.
• Toll-free numbers are not reachable from payphones in the US. CLI info from mobile phones can not be guaranteed.
• Compatibility issues have been reported for international fax transmissions.
• Fax-to-email is supported.
• Reachability issues from Telkomsel (Indonesia) and Telcel (Mexico) have been reported for SMS-to-email.

Local NRA:

• Canadian Radio and TV Commission (CRTC)
  Telephone: +1 819 997 0313
  Website: http://www.crtc.gc.ca

CHILE

Legal Restriction(s):

• No restriction reported.

Service Restriction(s):

• T38 (fax protocol) is not supported.
• SMS-to-email is not supported.
• Number portability is only available for geographical numbers from Santiago.
• Reachability issues have been reported when dialing 44 national numbers from outside Chile.
• Intermittent international reachability issues have been reported.

Local NRA:

• Subsecretaria de Telecommunicacaiones (SUBTEL)
  Telephone: +56 2 421 30 00
  Website: http://www.subtel.cl

CHINA

Legal Restriction(s):

• If you want to buy a phone number in China, you must provide us with your name, contact address and a communication address (anywhere in the world) along with two address proof documents (less than 3 months old), a copy of your company’s registration certificate and photo ID (driving license or passport) for the company’s authorised representative.
• A detailed description of how the phone number(s) will be used should be provided at the time of purchase.
• Phone numbers can only be assigned to registered companies.

Service Restriction(s):

• DIDs from China cannot be shown as caller ID when making outgoing calls to China.
• SMS-to-email is not supported.
• T.38 is not supported.
• FAX-to-email is not supported.
• Number portability is not available.
• Intermittent international reachability issues may prevail on the numbers from Beijing.
• National numbers are only reachable from China.
• Phone numbers from China cannot be used as caller ID when making outgoing calls to China.

Local NRA:

• Ministry of Industry and Information Technology
  http://www.miit.gov.cn

COLOMBIA

Legal Restriction(s):

• No restrictions reported.

Service Restriction(s):

• Intermittent international reachability & DTMF issues may prevail.
• Calling cards services are not permitted to use geographical numbers
• T.38 is not supported.
• SMS-to-email is not supported.
• Number portability is not available.
• Toll free numbers are not reachable from other countries than Colombia.

Local NRA:

• Comisión de Regulación de Comunicaciones (CRC)
  +5713198300
  http://www.crcom.gov.co/

COSTA RICA

Legal Restriction(s):

• To purchase a National number you need to send your personal details (name, contact number and communication address) along with your passport or ID copy. The address can be anywhere in the world. In case registration process is performed under a company name, company registration certificate shall be provided instead of passport or ID copy.

Service Restriction(s):

• Number porting is not supported.
• SMS-to-email is not available.
• Fax-to-email is not available.

Local NRA:

• Superintendencia de Telecomunicaciones (SUTEL)
  Telephone: +506 800-88-7-8835
  Website: http://sutel.go.cr/

CROATIA

Legal Restriction(s):

• If you want to buy a Geographic phone number in Croatia, you must provide us with your name, contact number and communication address (in the area of the number) along with a copy of your photo ID (passport or driving license).
• Toll-free numbers require that you provide your name, contact number and communication address anywhere in Croatia along with you passport or ID copy.
• If the number is registered to a company, the company registration certificate shall be provided along with passport or ID copy.

Service Restriction(s):

• Toll-free numbers are not reachable from other countries than Croatia.
• SMS-to-email is not supported.
• Compatibility issues have been reported for international fax transmissions.

Local NRA:

• Hrvatska agencija za telekomunikacije
  Tel: +385 1 4896 000
  Website: http://www.telekom.hr

CYPRUS

Legal Restriction(s):

• If you want to buy Geographic or National numbers in Cyprus, you must provide us with your name, contact number and communication address anywhere in the world. You also need to share a proof for that address and your photo ID (passport or driving license) before the number can be activated. In case the number is registered to a company, a local Cyprian company certificate should be provided.
• Calling cards applications can be provided with toll-free numbers only. Company must also be registered with the Cyprus NRA (CYTA).

Service Restriction(s):

• Toll-free numbers are not reachable from payphones.
• Toll-free numbers are not reachable from countries other than Cyprus.
• T38 (fax protocol) is not supported.
• SMS-to-email is not supported.
• Number portability is available for legal entities based in Cyprus only.

Local NRA:

• Cyprus Telecommunications Authority (CYTA)
  Telephone: +357 22701000
  Website: http://www.cyta.com.cy/
• Ministry of Communications and Works
  Telephone: +357 22800288
  Website: http://www.mcw.gov.cy

CZECH REPUBLIC

Legal Restriction(s):

• No restriction reported.
  

Service Restriction(s):

• Toll-free numbers (range 828) are not reachable from mobiles.
• Toll-free numbers are not reachable from countries other than Czech Republic.
• Compatibility issues have been reported for international fax transmissions.
• SMS-to-email is not supported.
• Toll free and 910 numbers cannot be ported.

Local NRA:

• Czech Telecommunication Office
  Telephone: +420 224 004 111
  Website: http://www.ctu.cz

DENMARK

Legal Restriction(s):

• No restriction reported.

Service Restriction(s):

• There is no link between geographical location and area code in Denmark. Therefore the phone numbers offered by Sonetel are classified as «geographical» in our systems, but can be used for all cities.
• Toll-free numbers are not reachable from payphones.
• Toll-free numbers are not reachable from countries other than Denmark.
• SMS-to-email is not supported.
• Compatibility issues have been reported for international fax transmissions.

Local NRA:

• Danish Business Authority
  Telephone: +45 35 29 10 00
  Website: http://www.dba.erhvervsstyrelsen.dk/

DOMINICAN REPUBLIC

Legal Restriction(s):

• No restriction reported.

Service Restriction(s):

• Intermittent international reachability issues have been reported.
• Compatibility issues have been reported for international fax transmissions.
• SMS-to-email is not supported.

Local NRA:

• Instituto Dominicano de las Telecomunicaciones
  http://www.idotel.gob.do/

EL SALVADOR

Legal Restriction(s):

• Phone numbers cannot be used for calling card applications.

Service Restriction(s):

• Geographic numbers are limited to a maximum of 5 concurrent calls. This can be increased on request.
• Compatibility issues have been reported for international fax transmissions.
• SMS-to-email is not supported.
• Number portability is not available.
• Intermittent international reachability issues have been reported.

Local NRA:

• Superintendencia General de Electricidad y Telecommunicaciones
  Telephone: +503 257 44 38
  Website: http://www.siget.gob.sv

ESTONIA

Legal Restriction(s):

• If you want to purchase National numbers in Estonia, you must provide your name, contact number and a communication address (anywhere in the world) along with your company details while ordering the number. A letter of intention (available with support) has to be provided to order the number.
• Phone numbers can only be assigned to registered companies.

Service Restriction(s):

• National numbers may not be reachable from international networks.
• SMS-to-email is not supported.
• Compatibility issues have been reported for international fax transmissions.

Local NRA:

• Estonian Technical Surveillance Authority
  Tel: +372 667 2080
  Website: http://www.tja.ee

FINLAND

Legal Restriction(s):

• No restriction reported.

Service Restriction(s):

• Compatibility issues have been reported for international fax transmissions.
• SMS-to-email is supported only on mobile numbers.
• International reachability cannot be guaranteed for SMS and inbound voice on Mobile numbers.
• Porting prices presented are only applicable to Teliasonera. Please contact us for the pricing applicable to other operators.

Local NRA:

• Finnish communication regulatory authority (FICORA)
  Tel: +358 9 6966 500
  Website: http://www.ficora.fi/
• Ministry of transport and Communications
  Tel: +358 9 160 02
  Website: http://www.mintc.fi

FRANCE

Legal Restriction(s):

• For Geographical numbers, you must provide your name, contact number, communication address (corresponding to relevant geographic zone) along with an address proof. The info must be provided to Sonetel within 10 days of purchase or the number will be disconnected.
• For National and Toll-free numbers, you must provide your name, contact number and communication address (within France). The info must be provided to Sonetel within 10 days of purchase or the number will be disconnected.
• For Mobile numbers the full name, address (anywhere in the world), copy of ID/Passport and address proof are needed. If the mobile number is used for a business then the company’s information (name, address, registration number) and a copy of the ID/Passport of an authorised representative are required. The info must be provided to Sonetel within 10 days of purchase or the number will be disconnected.
• Services including geographical numbers are not allowed to be resold by non licensed companies.
• Customers providing ECS must be notified operators and must provide services to end users.
• Mobile numbers cannot be used for calling card or conference applications.
• Mobile numbers cannot be ported.

Service Restriction(s):

• Reachability issues have been reported when dialing (0)811, (0)805 (only if ported from Verizon) and (0)9 numbers from outside France.
• Calling a toll free number from a mobile phone is not free of charge.
• Number porting limited to certain operators, please contact support for more information.
• SMS-to-email is not supported.
• Compatibility issues have been reported for international fax transmissions.
• International reachability for voice and SMS cannot be guaranteed.

Local NRA:

• Autorite de regulation des Communications electroniques et des Postes (ARCEP)
  Tel: +33 1 40 47 70 00
  Website: http://www.arcep.fr/

GEORGIA

Legal Restriction(s):

• If you wish to purchase a Geographic number in Georgia, you must provide your name, contact number & communication address in the region of the phone number. You must also provide proof for this address along with a copy of your photo ID (passport or driving license).
• If you do not have an address in Georgia, you can purchase a National or Toll-free number instead. You must to provide a photo ID or company registration certificate while purchasing National or Toll-free numbers.
• A registration form (available with support) needs to be filled in and submitted to activate numbers from Georgia.

Service Restriction(s):

• Reachability issues have been reported when dialing (0)706 numbers from outside of Georgia.
• Compatibility issues have been reported for international fax transmissions.
• Fax-to-email is not supported.
• SMS-to-email is not supported.
• Number portability is not available.

Local NRA:

• Georgian National Communications Commission
  Telephone: +995 921667
  Website : http://www.gncc.ge/

GERMANY

Legal Restriction(s):

• If you want to buy a city number in Germany, you must provide your name, contact number and communication address in the area of the phone number. You must also provide proof that you reside at that address along with a copy of your photo ID.
• National numbers require that you provide your name, contact number and communication address anywhere in Germany. You must also provide proof that you reside at that address along with a copy of your photo ID.
• A special form (available with support) also has to be completed and submitted to us before German numbers can be assigned to you.
• For numbers purchased after December 2018, a German company certificate should be provided if the number registration is performed under a company name
• For numbers purchased from our previous phone number partner, a German company certificate is mandatory for activation.

Service Restriction(s):

• Compatibility issues have been reported for international fax transmissions.
• Number porting only for numbers associated to a subscriber line.
• Toll-free numbers are not reachable from other countries than Germany.
• Toll-free numbers that do not receive incoming calls for a long time may be reclaimed by the German Telecom Regulator (BNetzA).
• Sub-allocation of toll-free numbers is not allowed. Numbers may only be provided to enterprises or residential customers.

Local NRA:

• Federal Network for Electricity, Gas, telecommunications, Post and Railway (BNetzA)
  Telephone: +49 2 28 14 0
  Website : http://www.bundesnetzagentur.de

GREECE

Legal Restriction(s):

• For Geographical numbers, the end user’s name, contact number and communication address (corresponding to relevant geographic zone) is required. This info should be sent to Sonetel within 10 days of purchase, otherwise the number will be disconnected.

Service Restriction(s):

• SMS-to-email is not supported.
• Compatibility issues have been reported for international fax transmissions.

Local NRA:

• National Telecommunications Commission (NTC)
  Telephone: +30 210 615 1000
  Website : http://www.eett.gr

GUATEMALA

Legal Restriction(s):

• SLA is not available due to the  regulatory environment in the region and the services may be disconnected at any time.
• Phone numbers cannot be used for calling card or callback services.

Service Restriction(s):

• Phone number porting is not available.
• SMS-to-email is not supported.
• Fax-to-email is not supported.

Local NRA:

• Superintendencia de Telecomunicaciones
  Telephone: +502 2321 1000
  Website: https://sit.gob.gt
  

HONG KONG

Legal Restriction(s):

• Sonetel’s partner for handling phone numbers is a Class 2 SBO licensee under the Telecommunications Ordinance (Cap. 106). SBO licensees providing Class 2 services are not imposed to facilitate number portability, provide directory service to customers free of charge, and provide customer charter.
• Phone numbers cannot be used for calling card applications.
• If you want to buy a National number in Hong Kong you must provide your name, contact number and communication address (anywhere in Hong Kong). You must also provide a copy of your photo ID and an address proof.
• If you do not have an address in Hong Kong, you can purchase a Toll-free number instead. Toll-free numbers require that you provide your name, contact number and communication address (anywhere in the world).

Service Restriction(s):

• DIDs from Hong Kong cannot be shown as caller ID when making outgoing calls to China.
• Compatibility issues have been reported for international fax transmissions.
• SMS-to-email is not supported.

Local NRA:

• Office of the Communications Authority (OFCA)
  Telephone : +852 2961 6333
  Website : http://www.ofca.gov.hk/

HUNGARY

Legal Restriction(s):

• If you want to buy a Geographical number in Hungary, you must provide your name, contact number and communication address in the area of the phone number along with a photo ID and proof of address.
• National numbers require that you provide your name, contact number and communication address (anywhere in Hungary) along with a photo ID and proof of address.
• If you do not have an address in Hungary you can instead order a Hungarian toll free number. There are no address requirements for Toll free numbers.

Service Restriction(s):

• Reachability issues have been reported when dialling toll-free numbers from outside Hungary.
• Compatibility issues have been reported for international fax transmissions.

Local NRA:

• National Media and Infocommunications Authority, Hungary
  Tel: +36 1 375 7777, +36 1 457 7100
  Website: http://www.nmhh.hu

ICELAND

Legal Restriction(s):

• To order a toll-free number, you need to send us your name, company name (if the number is meant for a business), contact number as well as your communication address (which can be from anywhere in the world).

Service Restriction(s):

• Number porting is not supported.
• SMS-to-email is not available.
• Fax-to-email is not available.

Local NRA:

• Post and Telecom Administration
  Telephone: +354 510 1500
  Website: https://www.pfs.is

INDIA

Legal Restriction(s):

• Numbers cannot be used for calling card applications.
• If you want to buy a Toll-free number in India, you need to send us your name, company name (if the number is meant for a business), contact number as well as your communication address (anywhere in the world).

Service Restriction(s):

• SMS-to-email is not supported.
• T.38 fax is not supported.
• FAX-to-email is not supported.
• Diversion is not supported.
• Number portability is not available.
• End-users from India must activate «International dialing» on their account in order to be able to dial Indian toll-free numbers.
• Toll-free numbers are reachable from the following MOBILE networks: Bharti/Airtel, Vodafone (formerly Hutch), IDEA/SPICE (all regions but Punjab Spice), Reliance (all regions but Ahmedabad, Bhopal, Bhuneswer, Jaipur, Lucknow, Meerut), BSNL, Tata DoCoMo, Loop Mobile (formerly BPL), Videocon Mobile(formerly Datacom), S-Tel Mobile, MTNL, TTML & TTSL (postpaid), HFCL Infotel/Ping Mobile, Telenor/Uninor
• Toll-free numbers are reachable from the following FIX networks: BSNL (all regions but Bhopal), MTNL, Bharti/Airtel, Tata DoCoMo, Reliance, MTS India/Shyam, TTML & TTSL
• Toll-free numbers are NOT reachable from the following networks: TTSL (Prepaid), Etisalat DB Telecom

Local NRA(s):

• Department of Telecommunications
  http://www.dot.gov.in/

IRELAND

Legal Restriction(s):

• For Geographical numbers, the location end user’s name, contact number and communication address (corresponding to relevant geographic zone) is required. This info should be sent to Sonetel within 10 days of purchase, otherwise the number will be disconnected.

Service Restriction(s):

• For national numbers purchased after Feb 6th 2013, reachability issues have been reported when calling from outside Ireland
• Toll-free numbers purchased before Oct 20th 2010 are not reachable from mobile networks and payphones.
• Toll-free numbers purchased between Oct 20th 2010 and Sep 1st 2012 are not reachable from payphones.
• Toll-free numbers are not reachable from other countries than Ireland.
• Fax-to-email is supported, however compatibility issues have been reported for international fax transmissions.
• SMS-to-email is not supported.

Local NRA:

• Commission for Communications Regulation (ComReg)
  Telephone: +353 1 804 9600
  Website: http://www.comreg.ie

ISRAEL

Legal Restriction(s):

• P-asserted identity headers are not allowed.

Service Restriction(s):

• Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telco’s).
• Toll-free numbers are not reachable from countries other than Israel.
• Toll-free numbers purchased after February 3rd 2014 are not reachable from payphones
• Calling a toll-free number from a mobile phone is not free of charge.
• SMS-to-email is not supported.

Local NRA:

• Ministry of Communications (MIC)
  Website: http://www.moc.gov.il

ITALY

Legal Restriction(s):

• For Geographical numbers, the end user’s name, contact number & communication address (from the area of the number) must be provided along with a copy of a photo ID and address proof.
• For Toll-free numbers the end user’s name, contact number & communication address (anywhere in the world) must be provided along with a copy of a photo ID and address proof.

Service Restriction(s):

• 199 numbers are reachable from Italy only.
• Compatibility issues have been reported for international fax transmissions.
• Toll free numbers purchased before 18 December 2018 are reachable only from the following mobile networks: TIM, Wind, 3, Vodafone & Fastweb. They are reachable from the following fixed networks : TI, Vodafone Fix, Tiscali, Wind, Fastweb. Our local partners are working on extending the reachability from the following networks: BT, COLT.
• Number portability is limited to numbers operated by the following service providers : Telecom Italia, Fastweb, Tiscaly, COLT, BT Italy, CloudItalia, Infracom and UNO Communications.

Local NRA:

• L’Autorita per le Garanzie nelle Communicazioni (AGCOM)
  Telephone: +39 06 696 441
  Website: http://www.agcom.it

JAPAN

Legal Restriction(s):

• For Geographical numbers, the end user’s name, contact number & communication address (from the area of the number) must be provided along with a copy of a photo ID and address proof. If the number is meant for business, then company registration document must be provided along with a personal ID copy.
• For National numbers, the end user’s name, contact number & communication address (anywhere in the world) must be provided along with a copy of a photo ID and address proof. If the number is meant for business, then company registration document must be provided along with a personal ID copy.
• For Toll-free numbers, the end user’s name, company name, contact number & communication address (from the area of the number) must be provided along with a copy of a photo ID and company registration.
• Toll-free numbers from Japan can only be assigned to registered companies.

Service Restriction(s):

• Phone numbers from Japan cannot be used as caller ID when making outgoing calls.
• Toll-free numbers are not reachable from payphones and from international networks.
• SMS-to-email is not supported.
• T.38 is supported for numbers purchased after 31/10/2012.

Local NRA:

• The Ministry of Internal Affairs and Communications
  Website: http://www.soumu.go.jp

LATVIA

Legal Restriction(s):

• For Geographical numbers, the end user’s name, company name, contact number and communication address (corresponding to relevant geographic zone) is required along with a photo ID and company registration ID.
• For Toll-free numbers, the end user’s name, contact number and communication address (anywhere in Latvia) is required.

Service Restriction(s):

• SMS-to-email is not supported.
• Number portability is not available.

Local NRA:

• Public Utilities Commission or PUC (Sabiedrisko Pakalpojumu Regulesanas Komisija)
  Telephone : N/A
  Website : http://www.sprk.gov.lv
• Electronic Communications Office
  Telephone: +371 733 30 34
  Website: http://www.esd.lv

LITHUANIA

Legal Restriction(s):

• No restriction reported.

Service Restriction(s):

• Compatibility issues have been reported for international fax transmissions.
• SMS-to-email is not supported.
• Number portability is not available for geographical numbers.

Local NRA:

• Communications Regulatory Authority
  Telephone: +370 5 210 56 33
  Website: http://www.rrt.lt

LUXEMBOURG

Legal Restriction(s):

• For National and Toll-free numbers, the end user’s name, company name (if registered under company name), contact number and communication address (anywhere in the world) is required. If the number is registered under personal details, your date and place of birth are required as well.

Service Restriction(s):

• Toll-free numbers may not be reachable from some countries outside Luxembourg.
• Compatibility issues have been reported for international fax transmissions.
• SMS-to-email is not supported.

Local NRA:

• Institut Luxembourgeois de Regulation (ILR)
  Tel: +352 45 88 45 1
  Website: http://www.ilr.etat.lu/content.html

MALAYSIA

Legal Restriction(s):

• If you want to buy a City number in Malaysia you must provide your name, company name (if registered under company name), contact number and communication address anywhere in Malaysia.
• For Toll-free numbers, your name, company name (if registered under company name), contact number and communication address anywhere in the world is required.
  
• To activate numbers from Malaysia, an ID proof and address proof needs to be provided. If the number is registered under company name then the company registration must also be provided.
• A detailed description of how the number will be used should be provided at the time of purchase.
• For numbers purchased from our previous phone number partner, a company certificate is mandatory for activation. The end-user must be located outside Malaysia.

Service Restriction(s):

• Intermittent international reachability issues may prevail.
• FAX-to-email is not supported.
• SMS-to-email is not supported.
• Number portability is not available.
• Intermittent DTMF issues may occur with international calls.
• T.38 (fax protocol) is not supported.

Local NRA:

• Malaysian Communications and Multimedia Commission
  +60386888000
  http://www.skmm.gov.my

MALTA

Legal Restriction(s):

• If you want to buy a National number in Malta you must provide your name, contact number and communication address (anywhere in Malta). You must also provide a copy of your photo ID and an address proof.

Service Restriction(s):

• Phone numbers from Malta cannot be used as caller ID when making outgoing calls.
• SMS-to-email is not supported.
• T38 (fax protocol) is not supported.
• Number portability is not available.

Local NRA:

• Malta Communications Authority (MCA)
  Telephone: +356 21 336 840
  Website: http://www.mca.org.mt

MEXICO

Legal Restriction(s):

• No restrictions reported

Service Restriction(s):

• Toll free numbers are not reachable from other countries than Mexico.
• Reachability issues for both voice and fax have been reported when dialing from outside Mexico.
• Compatibility issues have been reported for international fax transmissions.
• SMS-to-email is not supported.

Local NRA:

• Comision Federal de Telecomunicaciones (CFT)
  Telephone: +52 5 261 4000
  Website: http://www.cft.gob.mx

MONACO

Legal Restriction(s):

• Toll-free numbers unused for three months may be reclaimed by the regulator.

Service Restriction(s):

• Calling a toll-free number from a mobile may not be free for the caller.
• Toll-free numbers may not be reachable from outside Monaco.
• Number porting is not supported.
• SMS-to-email is not available.
• Fax-to-email is not available.

Local NRA(s):

• Direction des Communications Electroniques de Monaco
  Telephone: +377 98 98 88 00

NETHERLANDS

Legal Restriction(s):

• For Geographical numbers, the end user’s name, contact number and communication address (corresponding to relevant geographic zone) is required.
• For National numbers, the end user’s name, contact number and communication address (anywhere in the Netherlands) is required.

Service Restriction(s):

• Reachability issues have been reported when calling the national 085 numbers from outside the Netherlands.
• Compatibility issues have been reported for international fax transmissions.
• Number porting limited to geographical numbers.
• T.38 is only supported on phone numbers purchased after 2014-08-04.
• SMS-to-email is not supported.

Local NRA:

• Authority for Consumers & Markets (ACM)
  Telephone: +31 70 7222 000
  Website: https://www.acm.nl

NEW ZEALAND

Legal Restriction(s):

• Geographic numbers require an address (anywhere in the world) for activation.

Service Restriction(s):

• Toll-free numbers are reachable from fixed and mobile networks.
• They are not reachable from payphones and international networks
• Reachability issues have been reported for international calls to numbers with 07 and 09 area code.
• Compatibility issues have been reported for international fax transmissions.
• SMS-to-email is not supported.

Local NRA:

• Commerce Commission
  Telephone: +64 4 924 3600
  Website: http://www.comcom.govt.nz

NORWAY

Legal Restriction(s):

• For Geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to Sonetel the required address before activating the number and keep the information updated during use.
• For National numbers the address of the end user (place of residence/business) in Norway is required. The customer will submit to Sonetel the required address before activating the number and keep the information updated during use.

Service Restriction(s):

• Phone numbers from Norway cannot be used as caller ID in outgoing calls.
• Calling a toll free number from a mobile phone or payphone may not be free of charge.
• Compatibility issues have been reported for international fax transmissions.
• SMS-to-email is not supported.

Local NRA:

• Norwegian Post and Telecommunications Authority
  Telephone: +47 22 82 46 00
  Website: http://www.npt.no

PANAMA

Legal Restriction(s):

• For Toll-free numbers, the end user’s name, contact number and communication address (anywhere in the world) is required along with a detailed description of how the number will be used.

Service Restriction(s):

• Reachability issues have been reported when dialing from outside Panama.
• Toll free numbers are reachable from fix phones only.
• Toll free numbers are not reachable from mobiles, payphones or international networks.
• T38 (fax protocol) is not supported.
• SMS-to-email is not supported.

Local NRA:

• Autoridad Nacional de los Servicios Publicos
  Telephone: +507 278-4500
  Website: http://ansp.gob.pa

PERU

Legal Restriction(s):

• For Geographical and Toll-free numbers in Peru, the end user’s name, contact number & communication address (anywhere in the world) are required along with a copy of a photo ID and address proof.

Service Restriction(s):

• No CLI guaranteed.
• Number portability is not available.
• SMS-to-email is not supported.

Local NRA:

• Organismo Supervisor de Inversion Privada en Telecomunicaciones (OSPITEL)
  Telephone: +51 1 421 4152
  Website: http://www.osiptel.gob.pe

PHILIPPINES

Legal Restriction(s):

• Numbers cannot be assigned to residents or companies registered in Philippines.
• Numbers cannot be used for calling cards applications or applications offering call termination services within the Philippines.
• Numbers cannot be used for call back applications.
• Numbers cannot be used for services offering adult content.
• For Geographic numbers, customer shall provide their name and address and will transmit to Sonetel the documents justifying that the information is valid and correct before activation. Customer shall keep the information updated during use.
• For Toll free numbers, customer shall send the identification and location of the end user (place of residence/business) within 24 hours of receiving Sonetel’s request, otherwise the number may be disconnected.

Service Restriction(s):

• Toll free numbers can be reached from PDLT landline networks (+70% market share) and SUN and SMART mobile networks (+60% market share). From the these networks, the numbers are reachable from all islands, and calls to these numbers are free to the caller.
• Calls to Toll free numbers are not guaranteed to work from outside Philippines.
• A single toll free number can have no more than 50 simultaneous calls.
• Number portability is not available.

Local NRA:

• National Telecommunications Commission
  Telephone: +63 2 924 4040
  Website: www.ntc.gov.ph

POLAND

Legal Restriction(s):

• No restriction reported.

Service Restriction(s):

• Compatibility issues have been reported for international fax transmissions.
• SMS-to-email is not supported.

Local NRA:

• Office of Electronic Communications
  Telephone: +48 22 53 49 156
  Website: http://www.urtip.gov.pl/

PORTUGAL

Legal Restriction(s):

• For National numbers, the end user’s name, contact number and communication address (anywhere in Portugal) is required.

Service Restriction(s):

• 882 numbers are not reachable from mobiles.
• Sonetel phone number are reachable from the following networks: Portugal Telecom, PT Prime, TMN mobile, ONI, Vodafone, Sonaecom – Novis, Colt, G9, ZON.
• Compatibility issues have been reported for international fax transmissions.
• SMS-to-email is not supported.

Local NRA:

• Autoridad Nacional De Comunicacoes (ICP-Anacom)
  Telephone: +351 21 721 10 00
  Website: http://www.anacom.pt

PUERTO RICO

Legal Restriction(s):

• No restriction reported.

Service Restriction(s):

• T38 is not supported.
• SMS-to-email is not supported.
• International reacheability issues have been reported for numbers from Arroyo, Humacao, Aguadilla, Aguada and Aguas Buenas (except for calls originating from USA).
• Number portability is only available for geographical numbers.
• Toll free numbers are reachable from Puerto Rico, US mainland (48 states), Hawaii and Canada

Local NRA:

Junta Reglamentadora de Telecomunicaciones
Tel: +1 787 756 0804 or +1 866 578 5500
Website: http://www.jrtpr.gobierno.pr/

ROMANIA

Legal Restriction(s):

• Phone numbers cannot be used for calling-card applications.
• For Geographical, National & Toll-free numbers, the end user’s name, contact number and communication address (anywhere in the world) are required.

Service Restriction(s):

• Phone numbers purchased before 1st November 2011 are not reachable from UPC, RDS and mobile networks.
• Reachability issues have been reported when dialing the 031 numbers from other countries than Romania.
• Compatibility issues have been reported for international fax transmissions.
• SMS-to-email is not supported.

Local NRA:

• National Regulatory Authority for Communications
  Telephone: +40/021 30.75.400/401/418
  Website:http://www.anrc.ro

SERBIA

Legal Restriction(s):

• For Geographical numbers the end user’s name, contact number and communication address (in the area of the number) are required along with an ID copy and address proof.
• SLA is not available due to the regulatory environment in the region and the numbers may be disconnected at any time.
• Toll-free numbers unused for three months may be reclaimed by the regulator.

Service Restriction(s):

• Calling a toll-free number from a mobile may not be free for the caller.
• Number porting is not supported.
• SMS-to-email is not available.
• Fax-to-email is not available.

Local NRA(s):

• RATEL
  Telephone: +381 11 3242-673
  Website: http://www.ratel.rs

SINGAPORE

Legal Restriction(s):

• Cannot be used for calling cards applications.
• For Geographical numbers in Singapore, the end user’s name, contact number & communication address (anywhere in the world) are required along with a copy of a photo ID.
• For Toll-free numbers in Singapore, the end user’s name, contact number & communication address (anywhere in the world) are required

Service Restriction(s):

• Compatibility issues have been reported for international fax transmissions.
• SMS-to-email is not supported.
• Number portability is not available.

Local NRA:

• Info-Communications Development Authority (IDA)
  Telephone: +65 211 0888
  Website: http://www.ida.gov.sg

SLOVAKIA

Legal Restriction(s):

• No restrictions reported.

Service Restriction(s):

• Toll free numbers may not be reachable from mobile phones and international networks.
• Number portability is available from all major service providers, however may not be available from small or relatively new service providers.
• SMS-to-email is not supported.

Local NRA:

• Telecommunication Office of the Slovak Republic
  Telephone: +421 2 57 881 111
  Website: http://www.teleoff.gov.sk/en/

SLOVENIA

Legal Restriction(s):

• For Geographical numbers, the end user’s name, company name, contact number & communication address (corresponding to relevant geographic zone) is required. The numbers can only be assigned to registered companies.

Service Restriction(s):

• Toll free numbers may not be reachable from payphones & international networks.
• T38 is not supported.
• SMS-to-email is not supported.
• Anonymous calls on toll-free numbers will be charged as mobile originated.

Local NRA:

• Agencija za posto in elektronske komunikacije Republike Slovenije
  Telephone: +386 1 583 63 00
  Website: http://www.apek.si/

SOUTH AFRICA

Legal Restriction(s):

• For Geographical numbers, the end user’s name, company name (if registered under company name), contact number & communication address (corresponding to relevant geographic zone) is required along with a personal ID and address proof.
• For National & Toll-free numbers, the end user’s name, company name (if registered under company name), contact number & communication address (anywhere in the world) is required along with a personal ID and address proof.
• If the number is registered under company name, the company registration certificate should be provided along with a personal ID.
• Documents accepted as personal ID: South African national identity document, South African biometric national identity card and passport (issued by any country).

Service Restriction(s):

• Reachability issues have been reported when dialing the numbers from outside South Africa.

Local NRA:

• Independent Communications Authority of South Africa
  Telephone : + 27 (11) 566 3000/3001
  http://www.icasa.org.za/

SOUTH KOREA

Legal Restriction(s):

• No restrictions reported.

Service Restriction(s):

• SMS-to-email is not supported.
• Number portability is not available.
• Reachability issues have been reported for faxing and calling national numbers and toll free numbers from outside South Korea.

Local NRA:

• KCC – Korea Communications Commission
  +82-2-2110-2114
  http://eng.kcc.go.kr/user/ehpMain.do

SPAIN

Legal Restriction(s):

• For Geographical & National numbers, the end user’s name, company name (if registered under company name), contact number & communication address (anywhere in Spain) is required along with a photo ID proof.

Service Restriction(s):

• Reachability issues have been reported when dialing 518 national numbers from outside Spain.
• 901 national numbers are not reachable from other countries than Spain.
• 902 national numbers purchased before June 11, 2011 are not reachable from other countries than Spain.
• International reachability issues exist for inbound voice and SMS on mobile numbers.
• Toll-free numbers with area codes 901 and 902 are shared cost numbers.

Local NRA:

• Comision del Mercado de las Telecomunicaciones (CMT)
  Telephone: +34 93 603 61 65
  Website: http://www.cmt.es

SWEDEN

Legal Restriction(s):

• No restrictions reported

Service Restriction(s):

• Toll free numbers are reachable from fix, mobile and payphones.
• Toll free numbers are not reachable from other countries than Sweden.
• T38 (fax protocol) is not supported.
• SMS-to-email is not supported on regular geographical numbers
• Number porting limited to owners of Swedish Social security/Organisation number.
• International reachability issues exist for inbound voice and SMS on mobile numbers.

Local NRA:

• National Posts & Telecommunications Agency (PTS)
  Telephone: +46 8 678 5500
  Website: http://www.pts.se

SWITZERLAND

Legal Restriction(s):

• For Geographical numbers, the end user’s name, company name (if registered under company name), contact number & communication address (anywhere in the world) is required along with a photo ID proof. If the number is registered to a company, then a company registration ID must be provided along with passport or personal ID copy.

Service Restriction(s):

• Number porting limited to geographical numbers.
• Compatibility issues have been reported for international fax transmissions.
• SMS-to-email is not supported.

Local NRA:

• Federal Office for Communications (BAKOM-OFCOM)
  Telephone: +41 32 327 55 11
  Website: http://www.admin.ch/bakom

TAIWAN

Legal Restriction(s):

• Toll-free numbers unused for three months may be reclaimed by the regulator

Service Restriction(s):

• Number porting is not supported.
• SMS-to-email is not available.
• Fax-to-email is not available.

Local NRA(s):

• National Communications Commission (NCC)
  Telephone: +886 800-177-177
  Website: https://www.ncc.gov.tw

TANZANIA

Legal Restriction(s):

• No restrictions reported.

Service Restriction(s):

• Number porting is not supported.
• SMS-to-email is not available.
• Fax-to-email is not available.

Local NRA:

• Tanzania Communication Regulatory Authority
  Telephone: +255 22 2199760
  Website: https://www.tcra.go.tz/

THAILAND

Legal Restriction(s):

• To order a phone number from Thailand, you need to send us your name, company name (if the number is meant for a business), contact number and your communication address (which can be from anywhere in the world) along with a detailed description of how the number will be used.

Service Restriction(s):

• Number porting is not supported.
• SMS-to-email is not available.
• Fax-to-email is not available.

Local NRA:

• National Broadcasting and Telecommunications Commission
  Telephone: +66 2670 8888
  Website: https://www.nbtc.go.th

TURKEY

Legal Restriction(s):

• For Geographical numbers, a local address is required in the city corresponding to the geographical zone of requested number. In addition, a proof of identification needs to be uploaded (a copy of the ID card or passport for residential users; a copy of the ID or passport of its legal representative for business customers).
• For National numbers (prefix 850) and toll free numbers (prefix 811) from Turkey, an address (anywhere in the world) needs to be provided. The proof of identification (a copy of the ID card or passport for residential users, a copy of the ID or passport of its legal representative for enterprise customers) also needs to be sent to support@sonetel.com.
• Only toll-free (811) numbers can be used for calling-card applications.
• For numbers purchased from our previous phone number partner, a Turkish company certificate is mandatory for activation along with the following details:
  • Company tax office and number
  • Company MERSIS number
  • Authorised persons Mother and Father name

Service Restriction(s):

• FAX-to-email is not supported.
• SMS-to-email is not supported.
• Toll-free numbers with prefix 811 are only reachable from Turk Telecom.

Local NRA:

• BTK
  +903122947200
  http://eng.btk.gov.tr/

UGANDA

Legal Restriction(s):

• No restrictions reported.

Service Restriction(s):

• Number porting is not supported.
• SMS-to-email is not available.
• Fax-to-email is not available.

Local NRA:

• Uganda Communications Commission
  Telephone: +256 414 339000
  Website: http://www.ucc.co.ug/

UKRAINE

Legal Restriction(s):

• To purchase Geographical numbers you need to send your name, contact number and communication address along with your passport or ID copy. The address can be anywhere in the world.
• Geographical numbers cannot be registered under company name.
• SLA is not available due to the regulatory environment in the region and the numbers may be disconnected at any time.
• Mobile numbers cannot be used for calling card or callback services.
• Toll-free numbers unused for three months may be reclaimed by the regulator.

Service Restriction(s):

• Number porting is not supported.
• SMS-to-email is not available.
• Fax-to-email is not available.

Local NRA(s):

• National Commission for the State Regulation of Communications and Informatization
  Telephone: +38044 202 0043
  Website: http://www.nkrzi.gov.ua/

UNITED KINGDOM

Legal Restriction(s):

• As of July 1st 2015, the cost of calling a service on 084, 087, 09 and 118 number ranges must be clearly advertised on all online and paper marketing material. This communication shall include the service charge set by our carrier, which is available here. This statement could be similar to the following: «This call will cost you X pence per minute plus your phone company’s access charge.»

Service Restriction(s):

• Toll-free numbers are reachable from fix phones, mobiles and payphones.
• Toll-free numbers may not be reachable from other countries than the United Kingdom.
• Calling a toll-free number from a UK mobile phone is not free of charge.
• Compatibility issues have been reported for international fax transmissions.
• SMS-to-email is reachable from the UK only.
• SMS-to-email on regular geographic numbers is not supported in ARROCHAR, KETTERING, LONDON and MANCHESTER.
• Number porting is not available with all operators, please contact support@sonetel.com for a list of supported operators.
• International reachability issues exist for inbound voice and SMS on mobile numbers.
• Mobile numbers can only be used for Person to Person communication.

Local NRA:

• Office of Communications (Ofcom)
  Telephone: +44 20 7981 3000
  Website: http://www.ofcom.org.uk

UNITED STATES

Legal Restriction(s):

• No restriction reported.

Service Restriction(s):

• All toll-free numbers  purchased after 18th December 2018 are reachable from Canada.
• Toll-free numbers starting with 800, 844, 866, 877 and 888 purchased before 18th December 2018 are only reachable from the mainland US.
• Toll-free numbers starting with 855 bought before July 2015 are reachable from US mainland (48 states) and Canada
• US numbers are subject to «use it or lose it» principle: unused numbers may be reclaimed by Sonetel upon a 5 days’ notice.
• Compatibility issues have been reported for international fax transmissions.
• SMS-to-email is supported for numbers purchased or ported to us before 18th December 2018. Reachability issues from Telkomsel (Indonesia) and Telcel (Mexico) have been reported.

Local NRA:

• Federal Communications Commission (FCC)
  Telephone: +1 888 225 5322
  Website: http://www.fcc.gov

URUGUAY

Legal Restriction(s):

• To order a Toll-free number, you need to send us your name, company name (if the number is meant for a business), contact number as well as your communication address (which can be from anywhere in the world). A form needs to be filled-in and sent to support@sonetel.com to order the number.

• Phone numbers will not be activated till full registation details are approved by the local carrier.

Service Restriction(s):

• SLA is not available due to the regulatory environment in the region and the services may be disconnected at any time
• Toll-free Numbers that remain unused for three months may be reclaimed by the regulator
• Number porting is not supported.
• SMS-to-email is not available.
• Fax-to-email is not available.

Local NRA:

• Unidad Reguladora de Servicios de Telecomunicaciones
  Telephone: +598 2902 8082
  Website: http://www.ursec.gub.uy/

VENEZUELA

Legal Restriction(s):

• For Geographical numbers, the end user’s name, company name (if the number is meant for business use), contact number and communication address (anywhere in Venezuela) is required along with a photo ID (Venezuelan passport or ID copy). A detailed description of how the number will be used should be provided at the time of purchase. Venezuelan company certificate should be provided in case registration is performed under company name.
• Calling card providers must have an international long distance service Telecom License from CONATEL (Comision nacional de telecomunicaciones republica bolivariana de Venezuela).

Service Restriction(s):

• Phone numbers from Venezuela cannot be used as caller ID when making outgoing calls.
• Toll free numbers from Venezuela are not reachable from international networks.

Local NRA:

• Comision nacional de telecomunicaciones republica bolivariana de Venezuela
  Telephone: +58 212 9090493
  Website: http://www.conatel.gob.ve/

VIRGIN ISLANDS

Legal Restriction(s):

• No restriction reported.

Service Restriction(s):

• Toll-free numbers are reachable from Virgin Islands (U.S.), Puerto Rico, US 48, Hawaii, Alaska, Canada and Caribbean.

Local NRA(s):

• The Federal Communications Commission (FCC)
  1-888-225-5322
  https://www.fcc.gov/

ECUADOR

Legal Restriction(s):

• If you want to purchase Toll-free numbers in Ecuador, you must provide your name, company name (if the number is meant for business use), contact number and a communication address (anywhere in the world) when you order the phone number. If the information is not provided within 10 days of purchase, the number will be disconnected.

Service Restriction(s):

• Number porting is not supported.
• SMS-to-email is not available.
• Fax-to-email is not available.

Local NRA:

• Arcotel
  Telephone: +593 5 293 1286
  Website: http://www.arcotel.gob.ec/

INDONESIA

Legal Restriction(s):

• To order a Toll-free number, you need to send us your name, company name (if the number is meant for a business), contact number as well as your communication address (which can be from anywhere in the world).

Service Restriction(s):

• Number porting is not supported.
• SMS-to-email is not available.
• Fax-to-email is not available.

Local NRA:

• Badan Regulasi Telekomunikasi Indonesia
  Telephone: +62 21 3154970
  Website: www.brti.or.id

KAZAKHSTAN

Legal Restriction(s):

• For Geographical numbers, you need to send us your name, company name (if the number is meant for a business), contact number as well as your communication address (which can be from anywhere in the world).

Service Restriction(s):

• Number porting is not supported.
• SMS-to-email is not available.
• Fax-to-email is not available.

Local NRA:

• Ministry of Information and Communications
  Telephone: +7 7172 74 10 12
  Website: http://mic.gov.kz/en

KENYA

Legal Restriction(s):

• No restrictions reported.

Service Restriction(s):

• Number porting is not supported.
• SMS-to-email is not available.
• Fax-to-email is not available.

Local NRA:

• Communications Authority of Kenya
  Telephone: +254 (20) 4242000
  Website: http://www.ca.go.ke/

MONTENEGRO

Legal Restriction(s):

• To order a Toll-free number, you need to send us your name, company name (if the number is meant for a business), contact number as well as your communication address (anywhere in Montenegro).

Service Restriction(s):

• Number porting is not supported.
• SMS-to-email is not available.
• Fax-to-email is not available.

Local NRA:

• Agency for Electronic Communications and Postal Services
  Telephone: +382 20 406 700
  Website: http://www.ekip.me/eng/agency/

RUSSIA

Legal Restriction(s):

• To purchase phone numbers in Russia you need to send your personal details (name, contact number and communication address) along with a passport or ID copy. The address can be anywhere in the world.
• If registration process is performed under a company name, company registration certificate shall be provided instead of passport or ID copy.
• SLA is not available due to the  regulatory environment in the region and the services may be disconnected at any time.
• Toll-free numbers that remain unused for three months may be reclaimed by the regulator.

Service Restriction(s):

• Number porting is not supported.
• SMS-to-email is not available.
• Fax-to-email is not available.

Local NRA:

• Ministry of Telecom and Mass Communications
  Telephone: +7 (495) 771-81-00
  Website: http://minsvyaz.ru/en/