Virtual phone number in Malaysia

Have your own phone number in Malaysia for a few dollars per month. Incoming calls can be forwarded anywhere worldwide at the cost of a local call.

In this article we will explain how it works and how you can get a virtual phone number in Malaysia now.

GET A PHONE NUMBER IN MALAYSIA

A virtual number is a real phone number

A virtual phone number is actually a normal, real phone number. The only difference is that a virtual number isn't connected to any physical phone line or to any SIM-card. You can make and answer calls with free apps for Android and iOS or your laptop. People calling your Malaysian virtual phone number will have the same experience as if calling a regular local number. When you make calls from your number - people you call will see your number before answering. You can get your phone number in Malaysia here.

Different types of numbers

In Malaysia there are two types of numbers that you can purchase as virtual phone numbers.

• City numbers City phone numbers are available for Kuala Lumpur.
• Toll-free numbers These numbers are free for the caller to call - as long as they are calling from within Malaysia. The owner of the phone number pays an extra per-minute fee for all calls received.

Who can buy a Malaysian phone number?

Anyone in the world can buy a Malaysian virtual phone number.

What does it cost?

The cost for having a virtual Malaysian number is based on the following components.

• Monthly cost Varies by number type.
• Calls and call forwarding Costs as a local call.
• Optional add-on services Voice response, call recording requires that you have a paid plan (starts at $9.95 per user and month). This includes free calls, call forwarding and free phone numbers.

GET A PHONE NUMBER IN MALAYSIA

Answer calls

The easiest way to answer incoming calls to your Malaysian phone number is to forward all calls to your regular mobile phone number or to a landline number. When you receive a forwarded call, you can see the number of the caller - or the virtual number they called - dependent on your settings. Call forwarding worldwide costs like a regular local call. There are many other options available for call forwarding, such as answering calls with voice response, sending calls to team members etc.

Make calls

You can make calls from your Malaysian number by using our free Android, iOS or web app. You can import your regular mobile contacts into the app and call anyone you know with a click. The person you call can see your number. You can chose if you want to show one of your Sonetel numbers or your regular mobile number. You will be charged local call rates for the calls you make.

Voice response

If you want to add voice response to your phone number ("For sales, press one...".) you need to have a paid plan. This gives you access to the "Voice apps". You can easily create menus for callers, announcements or voicemail boxes. Text-to-speech can be used to create the messages to be played to callers. Simply type in the message you want converted into an audio message. You can also upload audio files or record new messages with your phone.

Call recording

Call recording is available if you have a paid plan. Only use call recording if you can do it without breaking any laws in the country of the phone number, or in the countries where you - and the person you are talking to - is in.

Subscription options

Here are the options when you subscribe to a phone number from Malaysia.

• Phone number subscriptions You can subscribe with monthly renewal, or 1-year or 3-years. The longer the subscription - the lower the monthly cost. You pay in advance for the entire subscription period. You can turn off auto-renewal whenever you want.

GET A PHONE NUMBER IN MALAYSIA

Advanced AI Features

Upgrade your Malaysia virtual phone number experience with our optional Premium or Business plans (starting at $9.95 per user/month). In addition to call forwarding, call recording, and voice response, you can also enjoy these advanced AI-powered services:

1. Call Summaries & Transcription Each call you make or receive can be automatically summarized in writing. You'll see key points, a list of agreements, next steps, and a full transcript—ensuring that you never miss an important detail.

2. Customer Call Analysis Our AI assigns each customer call a score from 1 to 5, indicating how well the conversation went. You'll also receive instant feedback about what could have been done differently to achieve an even better outcome—helping you continuously improve your customer interactions.

3. Draft Follow-up Emails After each call, we'll provide a suggested follow-up email you can send to the customer. This makes your business look more professional while reducing the risk of misunderstandings.

4. AI Voicemail Summaries When someone leaves you a voicemail, you'll automatically receive a summary of the message, including mood analysis and a complete transcript. This helps you decide how urgently you need to respond, without having to listen to the entire audio.

Are there any limitations?

Yes, there are different limitations, dependent on what type of subscription you have.

• Phone number limitations
• Plan limitations

Photos by Chander Mohan, Nazarizal Mohammad, and Paul-Vincent Roll on Unsplash.

Restrictions & Compliance

For general limitations and address requirements, see Phone number limitations.

Legal Restriction(s):

• If you want to buy a City number in Malaysia you must provide your name, company name (if registered under company name), contact number and communication address anywhere in Malaysia.
• For Toll-free numbers, your name, company name (if registered under company name), contact number and communication address anywhere in the world is required.
• To activate numbers from Malaysia, an ID proof and address proof needs to be provided. If the number is registered under company name then the company registration must also be provided.
• A detailed description of how the number will be used should be provided at the time of purchase.
• For numbers purchased from our previous phone number partner, a company certificate is mandatory for activation. The end-user must be located outside Malaysia.

Service Restriction(s):

• Intermittent international reachability issues may prevail.
• FAX-to-email is not supported.
• SMS-to-email is not supported.
• Number portability is not available.
• Intermittent DTMF issues may occur with international calls.
• T.38 (fax protocol) is not supported.

Local NRA:

• Malaysian Communications and Multimedia Commission +60386888000 http://www.skmm.gov.my