Telephony setup

Voicemail

Each user has a voicemail box by default, but if you want to create additional voicemail boxes for sales, support, billing or something else – this can be easily done.

You can create as many voicemail boxes as you want and use them for free.

A voicemail box has the following features:

  • Plays a message
    Plays a message prior to the recording “Welcome to XYZ. Please leave your message after the beep”.
  • Records the caller
    The recording continues until the caller hangs up.
  • Delivers the recorded message
    Sends the message to the destination of choice.

 

Creating a voicemail box

To manage and configure your voicemail boxes, sign into the web app,  and click on the settings icon bottom left and then select Phone numbers and Voice apps to see your voicemail boxes.

You can create as many new free voicemail boxes as you wish by clicking on the “+” icon.

This will provide you with an edit view for a new voicemail box.

Voicemail box configuration options

Here are the options:

  • Delete
    Allows you to delete the entire voicemail box.
  • Voicemail name
    Shows the name you gave the announcement while creating it.
  • Set up voicemail for
    Define the delivery destination for the voicemail.
  • Voicemail messages
    Allows you to listen to the current announcement and message played prior to forwarding the call (if this is the action you choose).

 

Optional destinations for delivery

Here are the possible actions that you can take when the caller selects a menu option.

  • Team member
    The voicemail is delivered by email to the team member
  • Team (coming soon)
    Delivers the voicemail to the customer service team.
  • Email
    Enter an email address to which the recording should be delivered.

 

Update messages played

There are two messages played:

  • Greeting message
    This is played prior to recording the callers message “Please leave a message after the tone”.
  • Goodbye message
    Played if the caller is silent for a while. “Thank you for your message and goodbye”

Push the Play button to listen to what the message sounds like now.

Push the menu icon (next to the play button) and select Replace audio, if you want to change the recording.

If you choose to update a message, you have the following options:

  • Upload audio file
    The file you upload should be in the format WAV PCM, 8000hz – 16 bit mono audio
  • Text to speech
    Allows you to type a text and have it converted to a recording in the language of choice, using Text-to-speech.
Using the Text-to-speech function is free with Premium (up to a fair usage limit). If you are on the free plan Text-to-speech costs €1 or $1 per message saved.