Telephony

Phone numbers, calls, voice response, voicemail and more.

Phone number overview

You can have one or more local phone numbers for your business in any city or country of choice. If…

How can I configure my phone numbers?

To manage and configure your phone numbers, sign into the web app by clicking on the settings icon bottom left. Then…

How can I buy phone numbers?

You can buy one or more local phone numbers for your business in any city or country of choice. If…

How can I get a free phone number?

Get a free phone number anywhere in the world by using our free customer chat function at your web site….

Business package for phone numbers

Upgrade your phone number with the business package at $4.99 per month to get more out of your Sonetel number….

Are phone numbers free with Premium?

Yes. If you are on our Premium plan, you can get one phone number from the following countries free for…

Free Call recording

Free call recording is included when you have a Sonetel phone number.  It is also possible to get a free…

Can I use my Sonetel number for identity verification?

No, we do not allow our phone numbers to be used for identity verification on any 3rd party services such…

Free IVR – Interactive Voice Response

Free IVR – or Interactive Voice response – enables you to offer callers to your Sonetel phone numbers a menu…

Voicemail

Each user has a voicemail box by default, but if you want to create additional voicemail boxes for sales, support,…

Can I add a voice announcement?

Do you want to play a message to callers before your forward them somewhere, or simply play a message and…

Can I show my Sonetel phone number as caller ID?

Yes, you can show your Sonetel number as caller ID when calling someone. However, you need to activate the business…

Has my phone number ever been assigned to anyone in the past?

In some cases, yes the number may have been assigned to someone in the past. However, our local partners take…

Why do I need to provide my personal information to you?

To comply with local laws of countries from where we offer phone numbers as well as contractual obligations from our…

Are there limitations with phone numbers?

There are various limitations that apply to phone numbers. Some are general, others are country specific. Max 60 simultaneous calls…

How can I delete a phone number?

You can unsubscribe a number whenever you want. There will not be any additional renewal charges thereafter. To unsubscribe a…

Can I move my old number to Sonetel?

It is possible to move old phone numbers to Sonetel in many countries. This means that you can stop paying…

Can I bring numbers away from Sonetel?

Yes. It is possible to bring (port out) your Sonetel phone number to another phone company in any country where number portability…

How to use Sonetel’s Callback API

The Sonetel Callback API can be used to make calls from your own apps anywhere in the world using Sonetel’s…