Telephony

Phone numbers, calls, voice response, voicemail and more.

Phone number overview

You can have one or more local phone numbers for your business in any city or country of choice. Phone…

Buy phone numbers

You can buy one or more local phone numbers for your business in any city or country of choice. If…

Configure phone numbers

You can manage and configure your phone numbers at the Phone numbers page in the Sonetel web app.  In this…

Which numbers can I buy?

Due to local regulations in various countries, certain phone numbers have restrictions on who can purchase them. This page lists…

The cost of having a phone number

The easiest way to find out the cost is to look in our price list. But here are the general principles….

Are phone numbers free with Plans?

Yes. If you are on one of our paid plans, you can get phone numbers from the following countries free…

Receive calls

You can receive calls from other team members and Sonetel users. You can also receive regular phone calls by having…

Make calls

You can make regular calls to contacts and phone numbers worldwide at the cost of local calls. You can also…

Intra-EU and Local call rates

Intra-EU and Local call rates can give you up to 95% cheaper call rates for calls within the Europe Union…

Show Sonetel phone numbers as caller ID (CLI)

Yes, you can show your Sonetel phone number as caller ID when calling someone. This is what you need to…

Free conference call number

Sonetel provides free conference call numbers allowing anyone to join a free Sonetel conference room from any regular phone. You…

SMS

You can receive SMS on some types of numbers that we provide. It is however not yet possible to send…

Phone number limitations

There are various limitations that apply to phone numbers. Some are general, others are country-specific. Max 60 simultaneous calls per…

Using Sonetel numbers for identity verification

Phone numbers can be used for identity verification only for long term use. Buying numbers in bulk or buying them…

Has my number been assigned to anyone else?

In some cases, yes the number may have been assigned to someone in the past. However, our local partners take…

Can I bring numbers away from Sonetel?

Yes. It is possible to bring (port out) your Sonetel phone number to another phone company in any country where number portability…

Can I move my old number to Sonetel?

It is possible to move old phone numbers to Sonetel in many countries. This means that you can stop paying…

Cancel a phone number

You can unsubscribe a phone number whenever you want. There will not be any additional renewal charges thereafter. To unsubscribe…

Call recording

Call recording is included with the Premium and Business Plan.  You can activate call recording on all calls company-wide –…

IVR – Interactive Voice Response

A voice response menu allows you to play menus to callers – such as « For sales press one… » – or…

Voice announcements

Do you want to play a message to callers before forwarding the call to some other destination? Or do you…

Voicemail

Voicemail from callers are delivered by email, together with a transcription and a summary written by AI of the caller’s…

Why do I need to provide my personal information?

We are required to verify the identity of everyone who purchases phone numbers from us for the following reasons. To…

Fax

We do not support fax.

Numéro de téléphone virtuel par pays

Notre service fonctionne globalement, dans tous les coins du monde, pour passer et recevoir des appels. Les pays dans lesquels…

Free phone number

Yes. You can get a free phone number in a country of choice if you also use the free  Business…

Click-to-call numbers on website

Make calls by clicking on phone numbers on any website by using our Callback App. The app can save a lot…